Course Overview
This dynamic 5-day course by IRES equips administrators and secretaries with essential skills to excel in their roles. Participants will master techniques for handling information, communicating effectively, and managing time to achieve results. Through practical training, you’ll learn to organize thoughts, handle difficult people, and boost workplace productivity with confidence.
Course Duration
5 Days
Target Audience
- Administrators aiming to enhance productivity and organization
- Secretaries and personal assistants seeking to develop core skills
- New office professionals building foundational competencies
- Experienced administrative staff looking to refine their abilities
Organizational Impact
- Increased efficiency through improved time management and organization
- Enhanced team communication and collaboration
- Improved handling of information and workplace challenges
- Strengthened productivity with effective administrative support
Personal Impact
- Mastery of core skills for career advancement
- Increased confidence in managing tasks and interactions
- Improved ability to handle time wasters and stress
- Enhanced communication and memory skills for professional growth
Course Level:
Course Objectives
- Master techniques for handling and organizing information effectively
- Develop communication skills to manage difficult people and situations
- Implement results-oriented time management strategies
- Enhance reading, note-making, and memory skills for productivity
- Apply core skills in presentations, meetings, and team collaboration
Course Outline
Module 1: Effective Reading and Note-Making
- Understanding brain skills for efficient reading
- Techniques for successful reading and comprehension
- Mastering note-making with mind-mapping tools
- Using mind-mapping software for planning and memory
- Case Study: Create a mind-map for a workplace task
Module 2: Memory Enhancement Techniques
- Assessing and improving memory potential
- Memory systems: stories and imagination techniques
- Strategies for remembering names and key information
- Applying memory skills to reading and work tasks
- Case Study: Practice a memory technique for names
Module 3: Communication with Difficult People
- Identifying barriers to effective communication
- Strategies for managing difficult people and situations
- Using body language to enhance communication
- Giving and receiving constructive feedback
- Case Study: Handle a difficult conversation scenario
Module 4: Results-Oriented Time Management
- Identifying and managing time wasters
- Handling interruptions to protect productive time
- Planning and prioritizing tasks effectively
- Time-saving techniques for presentations
- Case Study: Develop a daily time management plan
Module 5: Applying Core Skills at Work
- Delivering effective presentations with confidence
- Working collaboratively in teams
- Understanding learning styles to avoid forgetting
- Managing information overload in the workplace
- Case Study: Prepare a short workplace presentation
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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