Course Overview
This 5-day interactive course by IRES empowers office administrators, supervisors, executive secretaries, and personal assistants to excel in their roles. Participants will develop essential interpersonal and professional skills to manage office systems, communicate effectively, and enhance productivity. Through practical exercises, you’ll learn to streamline operations, manage time, and contribute to organizational success.
Course Duration
5 Days
Target Audience
- Office administrators and administrative personnel
- Supervisors of clerical and administrative staff
- Executive secretaries and personal assistants
- Newly appointed supervisors seeking to enhance administrative skills
Organizational Impact
- Improved office efficiency through streamlined systems and processes
- Enhanced team productivity with better communication and time management
- Strengthened administrative support for organizational goals
- Increased ability to manage information and resources effectively
Personal Impact
- Mastery of office management and administrative skills
- Enhanced career prospects in administrative and supervisory roles
- Improved confidence in managing teams and office systems
- Developed communication and interpersonal skills for professional growth
Course Level:
Course Objectives
- Understand the role of office management in organizational success
- Develop effective communication and interpersonal skills
- Master time management and priority-setting techniques
- Enhance skills in managing and supervising administrative staff
- Improve written communication for reports, emails, and presentations
- Streamline office systems using technology and information management
Course Outline
Module 1: Roles, Competences, and Personal Effectiveness
- Understanding the role of office management
- The competence model: skills, behaviors, and values
- Time management: handling requests and conflicting priorities
- Emotional and chronistic intelligence
- Case Study: Develop a personal time management plan
Module 2: Team Working, Communication, and Meetings
- Team roles and effective team working
- Briefing skills: giving, receiving, and passing on information
- Organizing and participating in meetings
- Taking notes, minutes, and follow-up actions
- Case Study: Plan and conduct a mock meeting
Module 3: Managing Working Relationships and Staff
- Delegation, coaching, and on-the-job training skills
- Communication and listening skills (NLP techniques)
- Building rapport and influencing skills
- Handling conflict and problem people
- Case Study: Coach a colleague to improve performance
Module 4: Time and Desk Management, Writing Skills
- Planning, priority setting, and desk management
- Managing paper-load and developing paperless systems
- Writing effective emails, letters, and reports
- Designing presentation slides and proof-reading skills
- Case Study: Draft a professional email and report
Module 5: Managing Information and Improving Systems
- Principles of information management: scheduling and filtering
- Interpreting and presenting statistical data with graphs
- Basic financial management and monitoring budgets
- Improving customer service and office systems
- Case Study: Design a customer service improvement plan
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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