Course Overview
This dynamic 5-day course by IRES equips executive secretaries, personal assistants, and administrative professionals with the skills to excel in high-pressure office environments. Participants will master organization, communication, and technology to support executives and streamline operations. Through practical exercises and case studies, you’ll develop a professional image and multi-tasking abilities, driving business success across public, private, corporate, and voluntary sectors.
Course Duration
5 Days
Target Audience
- Executive secretaries and personal assistants
- Senior secretaries, office managers, and coordinators
- Administrative assistants seeking advanced skills
- Professionals in public, private, corporate, or voluntary sectors
Organizational Impact
- Enhanced office efficiency through skilled administrative support
- Improved executive productivity with organized workflows
- Strengthened professional image with excellent customer service
- Increased operational success through effective communication
Personal Impact
- Mastery of advanced secretarial and organizational skills
- Enhanced career prospects in administrative roles
- Improved confidence in communication and multi-tasking
- Greater resilience through stress management techniques
Course Level:
Course Objectives
- Understand the critical role of an executive secretary in modern offices
- Master organizational, communication, and technology skills
- Manage time, priorities, and projects effectively
- Develop professional business writing and interpersonal skills
- Create a plan to maintain a professional image and manage stress
Course Outline
Module 1: Role and Professionalism of an Executive Secretary
- Understanding the role of an executive secretary in modern organizations
- Identifying attributes of a successful secretary
- Maintaining office ethics, confidentiality, and professionalism
- Navigating workplace challenges and business environments
- Case Study: Analyze a secretary’s role in an executive scenario
Module 2: Organizational and Interpersonal Skills
- Organizing meetings, travel, and multi-tasking effectively
- Setting SMART goals and prioritizing tasks
- Applying negotiation and conflict resolution techniques
- Developing business etiquette and personality for impact
- Case Study: Plan a complex executive travel itinerary
Module 3: Business Communication and Record Management
- Mastering verbal, written, and cross-cultural communication
- Writing professional business documents and proofreading reports
- Implementing effective filing and record management systems
- Using Excel for data management and organization
- Case Study: Draft and organize meeting minutes
Module 4: Office Technology and Productivity Tools
- Leveraging technology for task management (e.g., planners, schedulers)
- Using accounting and stock control software for office tasks
- Optimizing office ergonomics and desk management
- Balancing technology use to avoid overuse
- Case Study: Set up a digital task management system
Module 5: Stress Management and Workplace Efficiency
- Identifying stressors and applying stress management techniques
- Managing urgency vs. importance in task prioritization
- Building assertiveness and stakeholder rapport
- Creating a comprehensive stress and efficiency action plan
- Case Study: Develop a stress management plan for an assistant
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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