Course Overview
This comprehensive 10-day course by IRES empowers professionals to leverage wiki platforms like MediaWiki and Confluence for effective knowledge management. Participants will master creating, organizing, and sharing knowledge, fostering collaboration and innovation. Through case studies and practical exercises, you’ll enhance knowledge-sharing systems in public, private, and nonprofit sectors.
Course Duration
10 Days
Target Audience
- Knowledge managers and information specialists
- IT professionals and system administrators
- Team leaders and business analysts
- Collaboration and content management professionals
Organizational Impact
- Enhanced collaboration through wiki-based knowledge sharing
- Improved innovation with accessible knowledge assets
- Increased efficiency via streamlined information access
- Strengthened knowledge management systems
Personal Impact
- Mastery of wiki platforms for knowledge management
- Enhanced career prospects in information management
- Increased confidence in managing wiki systems
- Improved skills in collaboration and content organization
Course Level:
Course Objectives
- Understand knowledge management principles
- Select and configure wiki platforms for knowledge management
- Create and organize knowledge content effectively
- Foster collaboration and maintain wiki systems
- Measure and optimize wiki-based knowledge management
Course Outline
Module 1: Introduction to Knowledge Management
- Defining knowledge as an organizational asset
- Exploring the role of knowledge management
- Understanding key concepts and terminology
- Using Microsoft OneNote for planning
- Case Study: Assess knowledge management needs
Module 2: Wikis as Knowledge Management Tools
- Understanding wiki platforms and their benefits
- Comparing types of wiki platforms
- Identifying features for knowledge management
- Using MediaWiki for exploration
- Case Study: Evaluate wiki platforms
Module 3: Planning a Wiki-Based System
- Assessing organizational knowledge needs
- Setting objectives and goals for the wiki
- Identifying stakeholders and forming teams
- Using Microsoft Teams for planning
- Case Study: Develop a wiki implementation plan
Module 4: Selecting and Setting Up a Wiki
- Choosing the right wiki platform
- Installing and configuring wiki software
- Managing user access and permissions
- Using Confluence for setup
- Case Study: Configure a wiki platform
Module 5: Designing Information Architecture
- Structuring content for knowledge management
- Creating taxonomies and hierarchies
- Applying content tagging and metadata
- Using Lucidchart for architecture design
- Case Study: Design a wiki taxonomy
Module 6: Populating the Wiki
- Creating and formatting wiki content
- Uploading documents and media
- Integrating existing knowledge resources
- Using MediaWiki for content creation
- Case Study: Populate a wiki with content
Module 7: Knowledge Sharing and Collaboration
- Fostering a culture of knowledge sharing
- Facilitating collaboration and discussions
- Implementing user feedback mechanisms
- Using Confluence’s collaboration tools
- Case Study: Create a collaboration strategy
Module 8: Managing and Maintaining the Wiki
- Monitoring usage and performance
- Handling updates and content governance
- Ensuring quality control
- Using Google Analytics for insights
- Case Study: Develop a maintenance plan
Module 9: Training and User Adoption
- Designing training programs for users
- Overcoming resistance to wiki adoption
- Encouraging active participation
- Using Microsoft Stream for training
- Case Study: Implement a training program
Module 10: Advanced Features and Integration
- Exploring advanced wiki features
- Integrating wikis with tools like Microsoft Teams
- Measuring the impact of the wiki system
- Using Confluence integrations
- Case Study: Integrate a wiki with Teams
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
Click here to register for this course.
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