Introduction
Cultural sensitivity is critical for knowledge managers in today's globalized world. This course is designed to help knowledge managers develop a deep understanding of cultural diversity, awareness, and sensitivity to foster effective knowledge management practices within diverse teams and organizations.
This course will explore the importance of cultural sensitivity, learn strategies for building cross-cultural relationships, and discover how cultural factors impact knowledge sharing and collaboration. It will equip participants with the ability to navigate cultural diversity, enhance collaboration, and drive effective knowledge management practices in culturally sensitive environments, contributing to the overall success of their organizations.
Duration
5 Days
Who Should Attend:
- Knowledge Managers.
- Information Professionals: Librarians, archivists, and information specialists.
- Leaders and Managers: Supervisors, team leaders, and department heads.
Course Level:
Course Objectives
By the end of this course you will be able to:
- Understand the importance of cultural sensitivity in knowledge management.
- Develop cultural awareness and self-awareness.
- Learn strategies for effective cross-cultural communication.
- Explore techniques for managing knowledge in diverse cultural contexts.
- Promote inclusivity and diversity within knowledge management practices.
- Enhance intercultural collaboration and teamwork.
- Address common challenges and misconceptions related to cultural sensitivity.
Course Outline
Module 1: Introduction to Cultural Sensitivity in Knowledge Management
- Understanding culture and its significance
- The role of cultural sensitivity in knowledge management
- Defining culture and its impact on knowledge sharing
Module 2: Cultural Awareness
- Developing self-awareness of one's own cultural biases
- Techniques for becoming culturally aware
- Recognizing the cultural dimensions that influence behavior
Module 3: Communication Across Cultures
- The importance of effective communication in knowledge management
- Barriers to cross-cultural communication and its solutions
- Non-verbal communication across cultures
- Active listening in a cross-cultural context
Module 4: Communication Across Cultures
- Effective cross-cultural communication
- Non-verbal communication cues
- Overcoming language barriers
Module 5: Building Cross-Cultural Relationships
- Strategies for building trust and rapport
- Cultural etiquette and respect
- Navigating cultural differences in interpersonal relationships
Module 6: Cultural Sensitivity in Knowledge Sharing
- How cultural factors affect knowledge sharing
- Creating inclusive knowledge sharing environments
Module 7: Diversity and Inclusion in Knowledge Management
- The business case for diversity and inclusion
- Implementing diversity and inclusion initiatives
- Measuring diversity and inclusion in knowledge management
Module 8: Cultural Sensitivity in Knowledge Management Leadership
- Leading diverse knowledge management teams
- Setting cultural sensitivity goals and benchmarks
- Creating a culture of continuous improvement in cultural sensitivity
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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