Course Overview
This dynamic 5-day course by IRES equips knowledge managers with the skills to foster cultural sensitivity in diverse teams. Participants will master strategies and tools like Microsoft Teams to enhance cross-cultural collaboration and knowledge sharing. Through case studies and practical exercises, you’ll drive inclusivity and success in public, private, and nonprofit sectors.
Course Duration
5 Days
Target Audience
- Knowledge managers and information professionals
- Librarians and archivists
- Team leaders and supervisors
- HR and diversity specialists
Organizational Impact
- Enhanced collaboration in diverse teams
- Improved knowledge sharing through inclusivity
- Increased team cohesion and productivity
- Strengthened reputation for cultural sensitivity
Personal Impact
- Mastery of cultural sensitivity in knowledge management
- Enhanced career prospects in diverse workplaces
- Increased confidence in cross-cultural communication
- Improved skills in inclusivity and collaboration
Course Level:
Course Objectives
- Understand cultural sensitivity’s role in knowledge management
- Develop cultural awareness and communication skills
- Promote inclusivity in knowledge-sharing practices
- Build cross-cultural relationships and teamwork
- Address challenges in culturally diverse environments
Course Outline
Module 1: Introduction to Cultural Sensitivity
- Defining culture and its role in knowledge management
- Understanding the impact of cultural sensitivity
- Exploring cultural influences on collaboration
- Using Microsoft OneNote for cultural planning
- Case Study: Assess cultural impacts on a team
Module 2: Cultural Awareness and Self-Reflection
- Developing self-awareness of cultural biases
- Recognizing cultural dimensions and behaviors
- Applying techniques for cultural awareness
- Using Microsoft Forms for self-assessment
- Case Study: Create a cultural awareness plan
Module 3: Cross-Cultural Communication
- Mastering effective cross-cultural communication
- Overcoming language and non-verbal barriers
- Practicing active listening in diverse contexts
- Using Microsoft Teams for communication
- Case Study: Develop a cross-cultural communication strategy
Module 4: Knowledge Sharing and Inclusivity
- Understanding cultural factors in knowledge sharing
- Creating inclusive knowledge-sharing environments
- Implementing diversity and inclusion initiatives
- Using Confluence for inclusive collaboration
- Case Study: Design an inclusive knowledge-sharing plan
Module 5: Leadership and Cross-Cultural Relationships
- Leading diverse knowledge management teams
- Building trust and cultural etiquette
- Setting goals for cultural sensitivity
- Using Power BI for diversity metrics
- Case Study: Implement a cultural sensitivity leadership plan
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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