Introduction
Bank tellers are those employees who directly deal with customers daily. They are also referred to as cashiers or customer representatives. One of their major responsibilities is to handle all cash transactions for the bank, and hence, the employee needs to be well-skilled in handling large amounts of cash.
Tellers work in the front-line part of the banking business, typically the first who customers meet at banks. Thus, they are also the first to detect fraudulent transactions and play an important role in preventing financial losses. Recent advancements, including enhanced automated cash handling, has made it easier and safer for tellers to perform their duties.
This IRES training course will empower you with a comprehensive overview of all roles and functions handled by bank tellers. Through this course, you will acquire the knowledge and experience required to pursue a career as a bank teller.
Duration
10 Days
Who Should attend
- Bankers working in other functions, with an interest in pursuing a career as a bank teller
- Banking Operations managers overseeing end-to-end operations
- Senior leaders involved in strategic planning and decision making for the organisation
- Quality managers as well as internal and external auditors responsible for ensuring adherence to all standards
- Legal advisors involved in legal issues of the organisation
- Any other professional interested in knowing all about the functions handled by bank tellers
Course Level:
Course Objectives
The key objective of this Bank Teller Certification Program course is to empower professionals to—
- comprehensively understand all aspects and responsibilities handled by bank tellers
- effectively multitask between several functions handled by bank tellers, thereby demonstrating one’s potential and capabilities to assume higher roles and responsibilities
- train other professionals on functions handled by bank tellers
- confidently work with technology to make certain functions of cash management faster, safer and more accurate
- clearly identify and flag fraudulent transactions or potential risks that could pose a threat of loss to the bank, in turn supporting bank credibility and growth
- review and enhance existing processes to achieve operational excellence, demonstrating one’s skill and potential in return
- maintain good customer relations and develop long-standing associations with customers for better investments for one’s organisation
- follow all required laws and regulations in all aspects of cash handling and management, ensuring that one’s organisation adheres to universal benchmarks
- perform at par with other certified professionals from the banking sector, even at the global level, thereby increasing avenues for faster career growth
Course Outline
Module 1 – Transactions Handled by Bank Tellers
- Cashing, deposits, transfers, wire transfers
- Savings deposits and withdrawals
- Issuance of cashier checks, money orders, etc.
- Promotion of loans and mortgages
- Business referrals (trust, insurance, lending)
- Cash advances
- Savings bond redemption
- Customer issue resolution
- Batching and processing proof work
- Cash balancing
Module 2 – Types of Deposit Accounts
- Fixed
- Saving
- Recurring
- Current account
Module 3 – Types of Banking Payments
- Cash payments
- Cheque payments
- Electronic processing and payment transfers
Module 4 – Steps to Sorting Cash Successfully
- Outline effective sorting procedures
- Automate the sorting process
- Store currency securely
Module 5 – Methods for Counterfeit Detection
- Ultraviolet detection
- Magnetic detection
- Other manual procedures
Module 6 – Components of Automated Cash Handling Hardware
- Automatic teller machine
- Cash dispenser
- Cash validator (acceptor)
- Cash recycler
- Rolled coin dispenser
- Loose coin validator
- Intelligent banknote neutralisation system
Module 7 – Functions Performed by Currency Recyclers
- Cash dispensation
- Cash acceptance
- Cash sorting
- Currency storage
Module 8 – Benefits of Currency Recyclers
- Simplified cash flows
- Increased security
- Saved time
Module 9 – Security Measures in Automated Teller Machines
- Online PIN validations
- Offline PIN validations
- PIN validation for interchange transactions
- Shared ATMs
- Hardware security module
- Authentication and data integrity
Module 10 – Wealth Management
- Financial planning tools and techniques
- Insurance and investment products
- Retirement plans
- Cash management services
- International banking services
Module 11 – Fraud Management
- Types of financial fraud
- Theft and red flags
- Types of exploitation
- Types of cheque fraud
- Insider fraud
- Payday lender fraud
Module 12 – Customer Relationship Management
- Customer purchasing
- Understanding customer expectations
- Matching Products/services to demand
- Marketing in customer relationship management
- Components of a market-driven strategy
Module 13 – Other Banking Functions, Features and/or Instruments
- Monetary policy
- Electronic banking
- Federal deposit insurance coverage
- Banking laws and regulation
- Banking performance measures
Module 14 – Essentials of Workplace Conduct
- Guiding principles of business etiquette
- Professional hierarchy
- Professional dress code
- Workplace behaviour
Module 15 – Ethical Issues of Banking
- Credit rating manipulation
- Security miss-selling
- Unauthorised trading
- Short-selling of bank shares
- Market manipulation
- Insider dealing
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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