International Protocol, Ethics and Etiquette Management Course

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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.

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Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


Protocol involves etiquette on a local and international scale, and the practice of good manners on a daily basis. It evolved as a result of old traditions, when in the early days of civilization hospitality was extended to an arriving guest. Today it is particularly important because it not only covers the ceremonial rules that are followed during official functions and how to behave on these special occasions, but it also provides a set of established rules of courteousness that are to be respected in society. This course introduces participants to the ceremonial aspect of protocol procedures, behavior of etiquette, rules of courteousness in society, and respect for precedence. It also helps business executives master the basics of etiquette and get a better understanding of multicultural manners.


5 Days

Target audience

  • Practicing diplomats, civil servants, and others working in international relations who want to refresh or expand their knowledge under the guidance of experienced practitioners and academics.
  • Postgraduate students of diplomacy or international relations wishing to study topics not offered through their university programs or diplomatic academies and to gain deeper insight through interaction with practicing diplomats.
  • Postgraduate students or practitioners in other fields seeking an entry point into the world of diplomacy.
  • Journalists, staff of international and non-governmental organizations, translators, business people and others who interact with diplomats and wish to improve their understanding of diplomacy-related topics.

Course Level:

Course Objectives

At the end of this IRES training course, you will learn how to:

  • Demonstrate a general knowledge of basic principles of workplace industrial relations, ethics and goals and objectives;
  • Demonstrate an understanding of the political and economic imperatives that affect workplace industrial relations;
  • Demonstrate a critical appreciation of the issues that shape workplace industrial relations;
  • Present a reasoned assessment and analysis of challenges faced in workplace industrial relations; and
  • Describe and critically evaluate workplace industrial relations practices

Course Outline

Module 1; Introduction to protocol and etiquette

Historical background of protocol; how the unwritten rules of courtesy and ceremonial acted as catalysts in the development of protocol procedures as we know them today; the importance of first impressions; how handshakes act as a means of communication when meeting someone for the first time.

Module 2; Introductions and business cards

The importance of making a proper introduction: When does one introduce oneself? When do we introduce others? Commonly made mistakes during introductions; the history of visiting cards and their use as adopted by different countries.

Module 3; Establishment of diplomatic relations and presentation of credentials

An introduction to the procedures normally followed for the establishment of diplomatic relations, the appointment of an ambassador, and his arrival in the host country; how the Vienna Convention on Diplomatic Relations (1961) relates to the life of a diplomat.

Module 4; Order of precedence, titles and forms of address

What is an order of precedence and how is it applied at formal functions? What kind of precedence exists among the diplomatic corps and what does the Vienna Convention on Diplomatic Relations (1961) say about the order of precedence? The importance of titles and forms of address; how dignitaries should be addressed in a manner appropriate to the office they occupy; how to address such dignitaries in writing.

Module 5; Invitations

How invitations originated; the difference between formal and informal invitations; the proper wording used on diplomatic invitations; forms of replies and declines.

Module 6; Attending events and planning table seating

Attending receptions; the receiving line; official luncheons and dinners; and various seating arrangements.

Module 7; Entertaining

The list of host duties when hosting various functions and the respective duties of the guests; the purpose of toasts, when they are given and the general format used when giving a toast; table manners and other important issues related to diplomatic entertaining.

Module 8; State visits

preparation for state visits; the Programme involved; dress codes, decorations and flag etiquette.

Related Courses

Course Administration Details:


The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected] or [email protected]

Mob: +254 715 077 817/+250789621067


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817/+250789621067 or

Email [email protected] or [email protected]


Payment should be transferred to IRES account through bank on or before start of the course.

Send proof of payment to [email protected] or [email protected]

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