INTRODUCTION
Hospitality Management and Food Safety and Hygiene course introduces the functions, operations and organization of the food and beverage department in the hospitality industry. The course also provides information on service principles, menu design and objectives, and restaurant layout and design considerations. The goal is to provide participants with an understanding of world-class Hospitality Operations. Our Hospitality Management course is a blend of theory, practical and professionalism. This enables the participants to have the required skillset and management capability to provide immediate value to an employer.
DURATION
5 days
Who should attend this course?
Leaders, Supervisors, managers, and all employees in the hotel and hospitality industry.
Organization Impact
This training is tailored for the provision of knowledge which will lead to changes in attitudes and thus improve performance in an organization. A multitude of factors relating to the course itself, and events pre- and post-training have been shown to mitigate the effectiveness of training in bringing about desired changes in behavior.
Course Level:
Course Objectives
- Demonstrate appropriate service behaviors for a variety of guest types.
- Understand the concept and techniques of good service and demonstrate the skill acquired..
- Participate in the operation and execution of in-room dining service.
- Participate in the operation and execution of restaurant dining service.
COURSE OUTLINE
- Introduction to the Hospitality Industry
- Events Management
- Customer Service
- Hospitality Stock Management
- Conflict Management
- Environmental Sustainability
- Workplace Communication and Supervision
- Beverage preparation
- Food and Beverage Service
- Concierge and porter services
- Housekeeping
- Food Safety and Hygiene Practices
- Social and Cultural Awareness
- Customer Services
- Safety and Risk Control
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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