INTRODUCTION

Hospitality Management and Food Safety and Hygiene course introduces the functions, operations and organization of the food and beverage department in the hospitality industry. The course also provides information on service principles, menu design and objectives, and restaurant layout and design considerations. The goal is to provide participants with an understanding of world-class Hospitality Operations. Our Hospitality Management course is a blend of theory, practical and professionalism. This enables the participants to have the required skillset and management capability to provide immediate value to an employer.

DURATION

5 days

Who should attend this course?

Leaders, Supervisors, managers, and all employees in the hotel and hospitality industry.

Organization Impact

This training is tailored for the provision of knowledge which will lead to changes in attitudes and thus improve performance in an organization. A multitude of factors relating to the course itself, and events pre- and post-training have been shown to mitigate the effectiveness of training in bringing about desired changes in behavior.

COURSE LEVEL: Foundation

Course Objectives

1. Demonstrate appropriate service behaviors for a variety of guest types.
2. Understand the concept and techniques of good service and demonstrate the skill acquired..
3. Participate in the operation and execution of in-room dining service.
4. Participate in the operation and execution of restaurant dining service.

COURSE OUTLINE

• Introduction to the Hospitality Industry
• Events Management
• Customer Service
• Hospitality Stock Management
• Conflict Management
• Environmental Sustainability
• Workplace Communication and Supervision
• Beverage preparation
• Food and Beverage Service
• Concierge and porter services
• Housekeeping
• Food Safety and Hygiene Practices
• Social and Cultural Awareness
• Customer Services
• Safety and Risk Control

Course Administration Details:

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected] or [email protected]  

Mob: +254 715 077 817 or +250 789 621 067

TAILOR- MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817 or +250 789 621 067

Mob: +254 792516000, +254 792516010, +250 789 621 067 or mail [email protected] or [email protected]

PAYMENT

Payment should be transferred to IRES account through bank on or before course start date.

Send proof of payment to [email protected]  or [email protected]

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