Strategic Negotiations and Conflict Resolutions for Public and Private Sector Executives Course
INTRODUCTION
In the rapidly changing and global context we live in, conflict is a feature of our current reality. Private and public sector organizations, find that they have to be more equipped to deal with different types of conflict. Personal conflicts, interpersonal conflicts and structural conflicts all point to the need for more effective tools for lasting problem-solving. Strategic negotiations and conflict management skills are critical skills for any manager to be effective in the workplace.
Conflict situations are common in the work situation. It is thus important for managers to become familiar with the principles, processes, and techniques of conflict management and negotiations.
DURATION
5 days.
WHO SHOULD ATTEND
This course targets the following: Executives, sales people, human resource managers, professionals, mediators, trainers; anyone who runs into conflicts and wants to increase their skill at negotiating effective agreements.
COURSE OBJECTIVES
Upon completion of this training course, participants will be able to:
- Explore the attitudes, behavior, and strategies that help people manage conflict constructively
- Explain the nature of the of negotiation process.
- Demonstrate strategy and tactics of distributive bargaining and integrative negotiation planning
- Identify key elements in integrative negotiations.
- Distinguish the key planning elements required for successful negotiations.
- Illustrate the role of perception, cognition and emotion in the negotiation process.
- Describe the importance of communication in negotiations.
- Discuss the role of power in the negotiation process.
- Acquire powerful skills to influence and persuade others toward shared goals
- Discover new ways to manage interpersonal differences to prevent conflicts from becoming tiresome or emotionally draining.
- Provide tools to get beyond conflict and improve the quality of relationships.
- Become more confident and creative at keeping the perceived level of conflict low enough to get win-win results through cooperation, negotiation, partnership.
TOPICS TO BE COVERED
MODULE 1: Conflict Management
- Key Questions to Assist Conflict Analysis
- The Main Sources of Conflict
- Different Types of Conflict
- Conflict Stages
- Sources of Conflict in Organizations
- Dealing with Conflict
- Attitudes towards Conflict Management
- Modes
- Communication as a Contributor to Conflict
- Promote the Orderly Resolution of Conflict
- Power
- Conflict Management Techniques
- Tools of Conflict Analysis
- Inter-group Conflict
- Strategies for Resolving Conflict
- Mediation
- Conflict Resolution Continuum
- Preconditions for Effective Mediation
- Functions of the Mediator
- The Mediation Process
- The Role of Policies and Procedures in Preventing or Resolving Disputes
- The Role of the Labour Relations Act in Preventing or Resolving Disputes
MODULE 2: Preparing for Negotiations
- Preparing the Negotiations Process
- Nature of Negotiation
- Power and Negotiation
- Administrative Arrangements
- The Purpose of Negotiation
- Negotiation Strategies and Processes
- Stages of Negotiation
- Negotiation Strategies
- Selecting a General Negotiation Approach
- Negotiating Styles: A Comparison
- Negotiation Ranges
- The Four Pillars of a Negotiation
- Identify and Inform Stakeholders
- Obtain Mandates
- Ethics in Negotiation
MODULE 3: Engaging in Negotiations
- Conflict Resolution & Negotiation Steps
- Behavior and Conduct during Negotiations
- Communication Process
- Conduct Negotiations
- Negotiation Mistakes to Avoid
- Use Effective Communication and Interpersonal Skills
- Guideline: Steps for Constructive Feedback
- Closing the negotiations
- The negotiated agreement
Enroll for this Course
We are proud to offer this course in a variety of training formats to suit your needs.
Benefits of Taking a Course at IRES
LEARN
Our courses are carefully curated to keep you abreast of latest industry trends, technological advancements, and best practices. We employ a variety of teaching methodologies, including hands-on workshops, case studies, and interactive sessions, all aimed at fostering an engaging and effective learning environment. Our expert instructors bring a wealth of knowledge and real-world experience, providing our clients with insights that can be immediately applied in their professional lives.
NETWORK
Our courses serve as a vibrant platform for professionals to connect and engage with a diverse community of peers, industry leaders, and experts. By participating in our programs, you gain access to an invaluable network that spans across various sectors and geographical boundaries. This networking aspect is not just about forming professional relationships; it's about creating a supportive ecosystem where ideas, opportunities, and collaborations can flourish.
GROW
Our courses are designed to challenge and inspire professionals to step out of their comfort zones and explore new horizons. Through a combination of theoretical knowledge and practical application, our programs help professionals refine their existing skills and acquire new ones, making them more versatile and competitive.