Course Objectives

• Describe the concepts behind knowledge management
• Examine the Do's and Don'ts of successful knowledge management
• Interpret the knowledge management lifecycle
• Identify the knowledge management paradigm
• Learn about various knowledge management models
• Build a rationale for KM in a company
• Develop a KM implementation in a company

Course Outline

Module 1:Understanding Knowledge Management

• What is knowledge
• What is knowledge management
• A brief history
• Applications in the workplace
• Data, information, and knowledge
• The tacit mode

Module 2:The Knowledge Management Life Cycle

• Understanding episodes
• Acquisition
• Knowledge
• Integration

Module 3:The New Knowledge Management Paradigm

• Paradigms of the past
• The new paradigm
• Implications and applications
• The knowledge management end game

Module 4: Knowledge Management Models

• The Nonaka and Takeuchi Model (SECI)
• Wiig Model
• Kakabadse Model
• Boisot Model

Building a Knowledge Management Rationale

• Why rationale is necessary
• Building a business case
• Finding success stories
• The commodization/customization model

Module 4:Customizing Knowledge Management Definitions

• Components of a knowledge management definition
• Customizing the components
• Creating a KMBOK

Implementing Knowledge Management in Your Organization

• Gathering support
• Identifying opportunities for revenue streams
• Key knowledge management techniques
• understand the cultural and behavioral elements of knowledge management
• explain how to develop a conducive environment for knowledge sharing and overcoming challenges
• learn how to make the best use of organizational assessments
• A map for success
• The no-budget scenario

Module 5:Tips for Success

• About the chief knowledge officer
• Knowledge management skill checklist
• The knowledge management imperative
• The hype curve
• Barriers and helpers to success

Advanced Topics

• The knowledge management maturity model
• Absorptive capacity
• Rustiness
• Process model types