Advanced Administration Skills Course
Introduction.
This 5-day course is designed to enhance the administrative skills of professionals, providing them with advanced techniques and strategies to excel in their roles. Participants will engage in interactive sessions, case studies, and practical exercises to reinforce their learning. The course covers a range of topics, including communication strategies, time management, problem-solving, and leadership skills.
Duration: 5 days
Who should Attend
This course is suitable for:
- Office Managers
- Administrators
- Secretaries
- Receptionist
- Administrative Assistants
- Administration Officers
- Personal Assistant (PA)
- Executive Assistant (EA)
- Virtual assistant
- Legal or medical administration officers
Course Objectives:
Upon completion of this course, participants will be able to:
- Demonstrate advanced communication skills to effectively interact with team members, clients, and stakeholders.
- Implement time management techniques to enhance productivity and prioritize tasks efficiently.
- Apply problem-solving strategies to address complex issues and make informed decisions.
- Develop leadership skills to inspire and motivate teams, fostering a positive work environment.
- Utilize technology and tools to streamline administrative processes and enhance efficiency.
- Demonstrate effective conflict resolution skills to maintain a harmonious workplace.
- Create and implement strategies for effective delegation of tasks.
- Develop strategies for managing stress and maintaining work-life balance.
Course Outline:
Module 1: Advanced Communication Skills
- Importance of effective communication in administration
- Verbal and non-verbal communication techniques
- Active listening and feedback
- Handling difficult conversations and conflict resolution
Module 2: Time Management and Prioritization
- Time management principles and tools
- Prioritizing tasks based on urgency and importance
- Overcoming procrastination
- Creating effective schedules and routines
Module 3: Problem-Solving and Decision-Making
- Problem-solving frameworks
- Decision-making models
- Critical thinking and analysis
- Handling complex issues and making strategic decisions
Module 4: Leadership and Team Management
- Leadership styles and approaches
- Team building and motivation
- Delegation strategies for effective leadership
- Managing and resolving conflicts within teams
Module 5: Technology in Administration and Stress Management
- Utilizing technology for administrative efficiency
- Stress management techniques
- Work-life balance strategies
- Action planning for ongoing professional development
Module 6: Records Management and Filing
- File Management Techniques
- Creating efficient filing systems
- Organizing your office processes
- Organizing physical files
- Organizing electronic files
- Document control
- Records Management Systems
- Best Practices
Enroll for this Course
We are proud to offer this course in a variety of training formats to suit your needs.
Benefits of Taking a Course at IRES
LEARN
Our courses are carefully curated to keep you abreast of latest industry trends, technological advancements, and best practices. We employ a variety of teaching methodologies, including hands-on workshops, case studies, and interactive sessions, all aimed at fostering an engaging and effective learning environment. Our expert instructors bring a wealth of knowledge and real-world experience, providing our clients with insights that can be immediately applied in their professional lives.
NETWORK
Our courses serve as a vibrant platform for professionals to connect and engage with a diverse community of peers, industry leaders, and experts. By participating in our programs, you gain access to an invaluable network that spans across various sectors and geographical boundaries. This networking aspect is not just about forming professional relationships; it's about creating a supportive ecosystem where ideas, opportunities, and collaborations can flourish.
GROW
Our courses are designed to challenge and inspire professionals to step out of their comfort zones and explore new horizons. Through a combination of theoretical knowledge and practical application, our programs help professionals refine their existing skills and acquire new ones, making them more versatile and competitive.