Introduction
Managing our bosses? Isn't that merely manipulation? Corporate cozying up? Out-and-out political maneuvering? In fact, we manage our bosses for very good reasons: to get resources to do the best job, not only for ourselves, but for our bosses and our companies as well. We actively pursue a healthy and productive working relationship based on mutual respect and understanding - understanding our own and our bosses' strengths, weaknesses, goals, work styles, and needs.
Bosses need cooperation, reliability, and honesty from their direct reports. Managers, for their part, rely on bosses for making connections with the rest of the company, for setting priorities, and for obtaining critical resources. If the relationship between you and your boss is rocky, then it is you who must begin to manage it. When you take the time to cultivate a productive working relationship - by understanding your boss's strengths and weaknesses, priorities, and work style - everyone wins.
Duration
5 Days
Who should attend
This course is designed for anyone who wants to improve their skills in supporting their boss and developing seamless, fun and highly effective working relationships. The workshop is equally relevant to administrators and managers.
Course Level:
Course Objectives
- By the end of the workshop you will be more confident in dealing with your boss, particularly in difficult situations.
- You will have a better understanding of your boss' style and will have developed effective strategies for developing an exceptional working relationship.
- You will better understand the pressures and priorities your boss is facing and how to support him/her in dealing with them.
- You will learn effective communication skills which will serve you in dealing with complaints and objections as well as the ability to communicate with brevity and impact.
- You will also have a better awareness of yourself in terms of your own behavioral strengths and weaknesses.
Course outline
This training course is highly interactive and covers the following:
- Understanding yourself and the effect you have on others
- The essentials of good workplace communication
- Effective listening to resolve problems
- Persuasion and influence
- Handling complaints
- Conflict management and resolution
- Dealing with pressure and priorities
- Understanding your boss' working style
- Problem solving and creativity
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
Click here to register for this course.
Register NowCustomized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
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