Warehouse supervisor Course


Warehouses are extremely important for the storage of goods during the process of production and distribution, and hence, warehouse management is critical. Warehouse operations are an integral part of an organization’s strategy.

Effective and efficient warehouse operations and management can have a profound impact on organizational growth. While the performance of members involved in key warehouse functions and processes is important, the performance of warehouse supervisors is critical.

What role do warehouse supervisors play? Warehouse supervisors are responsible for ensuring the highest quality of work with enhanced productivity.

They oversee all processes and activities across three major areas of warehouse operations—inbound, process and outbound activities.

Thus, management skills are extremely important for warehouse supervisors to successfully undertake their roles and contribute to organizational growth.


5 Days

Who should Attend

  • Senior management of an organization responsible for inducting or choosing managers for their warehouse operations and who need to understand the importance of training warehouse managers to acquire the necessary skills
  • Warehouse managers and supervisors responsible for overseeing warehouse operations
  • Other executives and workers actively involved in the functions and activities of warehouse operations, specifically potential supervisors
  • Quality managers responsible for ensuring overall quality management and adherence to benchmarks set for warehouse practices
  • Any other professional interested in acquiring management skills or enhancing management skills for effective warehouse management, as part of supervisory roles

Course Objectives

The main objective of this warehouse supervisor training course is to empower professionals with

  • in-depth understanding and knowledge of best practices in warehouse management
  • the required skills, experience and confidence to review existing processes to check for gaps or opportunities for enhancement and implement relevant changes seamlessly
  • the necessary confidence, experience and knowledge to enhance the quality and productivity of warehouse operations, thus supporting organizational growth
  • the knowledge and potential to train other executives and managers on specific skills required to manage warehouse operations
  • the knowledge and capabilities to apply advanced concepts and techniques to enhance warehouse operations
  • the perspective and foresight to anticipate risks and make provisions to manage risks and prevent impact to organizational growth
  • the skill and experience to motivate team members to deliver high performance
  • the potential, capability and confidence to contribute to client and employee satisfaction as well as organizational growth through effective management, thereby demonstrating talent and potential to undertake opportunities fostering growth and progression
  • the overall skill set, knowledge, experience and confidence to successfully undertake any opportunity in warehouse management across any industry, thus increasing scope for career growth and progression

Course Outline

Module 1 – Three Major Warehouse Operations

  • Inbound activities
    • Receiving
    • Put-Away
  • Process activities
    • Order picking
    • Replenishment
    • Stick inventory
  • Outbound activities
    • Packing
    • Shipping

Module 2 – Strategic Purpose of Warehouses

  • Operating costs
  • Storage
  • Productivity
  • Material requirement
  • Inventory turns
  • Order fulfilment
  • Damage-free shipments
  • On-time delivery
  • Compliance
  • Documentation

Module 3 – Key Features of Advanced Warehouse Management

  • Workflows
  • Picking and packing
  • Wave processing
  • Inventory counting
  • Containerisation
  • Mobile communication
  • Material handling
  • Support for cross-docking
  • Sales order return management
  • Enhanced reservation hierarchy

Module 4 – Best Practices to Oversee Warehouse Operations

  • Establish a consistent and efficient organization system
  • Make picking more efficient
  • Establish an inventory management system
  • Regularly conduct a visual inspection of storage areas
  • Meet key staff regularly
  • Make changes, when necessary

Module 5 – Benefits of a Warehouse Management System

  • Optimised processes
  • Efficient labour allocation
  • Employee morale
  • Improved supplier and customer relationships
  • Reduced operational costs
  • Better inventory balance
  • Improved security and safety

Module 6 – Key Operations Management Skills and Responsibilities for Warehouse Supervisors

  • Inventory management
  • Warehouse design and facility management
  • Implementation and maintenance of safety initiatives
  • Logistics management
  • Application of lean principles

Module 7 – Other Key Skills Important to Warehouse Supervisors

  • Customer service
  • Sales
  • Human resource management
  • Product and technical knowledge
  • Computers
  • Leadership
  • Problem-solving and decision making
  • Time management, planning and organisation

Module 8 – Challenges to Warehouse Management

  • Managing warehouse space and layout
  • Communication
  • Time management
  • Inventory accuracy and tracking
  • Customer expectations
  • Redundant processes
  • Product diversification
  • Product picking
  • Inaccurate purchase orders
  • Handling product damages
  • Managing demand fluctuations
  • Globalisation

Enroll for this Course

We are proud to offer this course in a variety of training formats to suit your needs.


Enroll for a Face-to-Face (In-Person) Class

We use the highest quality learning facilities to make sure your experience is as comfortable as possible.

Register Here

Enroll for a Virtual (Zoom) Class

Join a scheduled class with a live instructor and other delegates.

Register Here

Enroll for an Online Self-Paced Class

Keep track of your own progression throughout your course and ensure continuous improvement.

Register Here

Benefits of Taking a Course at IRES


Our courses are carefully curated to keep you abreast of latest industry trends, technological advancements, and best practices. We employ a variety of teaching methodologies, including hands-on workshops, case studies, and interactive sessions, all aimed at fostering an engaging and effective learning environment. Our expert instructors bring a wealth of knowledge and real-world experience, providing our clients with insights that can be immediately applied in their professional lives.


Our courses serve as a vibrant platform for professionals to connect and engage with a diverse community of peers, industry leaders, and experts. By participating in our programs, you gain access to an invaluable network that spans across various sectors and geographical boundaries. This networking aspect is not just about forming professional relationships; it's about creating a supportive ecosystem where ideas, opportunities, and collaborations can flourish.


Our courses are designed to challenge and inspire professionals to step out of their comfort zones and explore new horizons. Through a combination of theoretical knowledge and practical application, our programs help professionals refine their existing skills and acquire new ones, making them more versatile and competitive.

FAQs & Course Administration Details:

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on Phone: +254 715 077 817 or Email: [email protected].
The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Payment should be transferred to IRES account through bank on or before start of the course. Send proof of payment to [email protected].
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer. Email: [email protected] Phone: +254 715 077 817.