The Support Staff and Administrative Assistant Course


Course Cover

Register for this course

We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.


I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


Introduction

This is an exciting and interactive program. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively. Thereby contributing to their own, their boss and their organization’s success.
In this program you will learn how to:

  • Manage a network of working relations
  • Communicate effectively
  • Manage time for yourself and others
  • Manage the performance of admin staff
  • Improve written communications
  • Organise office systems

Duration

5 Days


Course Level:

Course Objective

  • Extend their understanding of their roles and the key contribution they make to organisational success
  • Review their working relationships
  • Review and developed their personal organisation, communication and interpersonal skills
  • Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

Course Outline

Program Introduction/ Roles, Competences and Personal Effectiveness

  • Program introduction and objectives
  • Action planning
  • The ‘competence’ model of skills, behaviours and values
  • Personal competence review 
  • Time management constraints – resources, systems, other people and self
  • Handling requests and conflicting priorities

Team Working, Communication & Meetings

  • Team working and team roles
  • Briefing skills - giving, receiving and passing on
  • Organising, and participating in, meetings
  • Notes, minutes and follow-up

Managing Working Relationships

  • Delegation – giving and receiving
  • Communication and listening skills
  • Assertiveness, conflict and criticism
  • People problems and problem people

Managing Time/Desk Management/Written Communication Skills

  • Managing interruptions and access
  • Planning and priority setting
  • Office layout and ergonomics
  • Managing the paper-load
  • Getting the best from e-mail and office technology
  • Report and letter writing
  • Setting & developing company writing standards
  • Editing and proof-reading skills

Managing Staff Performance/Action planning

  • Dimensions of performance
  • Motivation
  • Appraisal
  • Coaching and on-job training skills

Related Courses


Course Administration Details:

METHODOLOGY

The instructor-led training is delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected].  

Mob: +254 715 077 817

TAILOR- MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817.

Mob: +254 792516000+254 792516010 or mail [email protected]

PAYMENT

Payment should be transferred to IRES account through bank before the course start date

Send proof of payment to [email protected]


Share this course:


Who else has taken this course?


# Job Title Organisation Country
1 SENIOUR SUPPORT STAFF 1 MOI TEACHING AND REFERAL HOSPITAL Kenya
2 Secretary International Organization for Migration (IOM), UN Migratoin Kenya
3 OFFICE ASSISTANT USAID AMPATH UZIMA Kenya
4 Admin Clerk UNOCHA Somalia
5 OFFICE ASSISTANT USAID AMPATH UZIMA Kenya

Related Courses

People who took this course also viewed: