The Office Professional & Records Management Masterclass is an exciting and interactive programme, designed to provide participants with the opportunity to review and develop interpersonal and professional skills needed to do their jobs effectively, thereby contributing to personal and organizational success.
The programme also covers the strategies, tools, and technologies used to capture, categorise, manage, store, preserve (archive), and deliver documents and records in support of business processes, as well as the core components of ISO 15489 so that organisations become compliant with best practices.
After exploring and developing the multi-faceted skills required of the office professionals and administrative staff (including both inter-personal and technical skills), the combination allows participants to explore in more detail the issues involved in meeting responsibilities for managing documentation and records.
Programme Introduction/Roles, Competences and Personal Effectiveness
Team Working, Communication and Meetings Team working and team roles
Managing Working Relationships /Communication Skills/Supervising Admin Staff
Managing Time/Desk Management and Office Technology/Writing Skills
Managing Information & Budgets/Improving Customer Service and Systems
Strategy and Understanding Key Elements of Documents & Records Management
Concepts and Set-up Components
Process and Delivery
The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.
All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate certified by the National Industrial Training Authority (NITA).
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.
All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
Mob: +254 715 077 817/+250789621067
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.
For further inquiries, please contact us on Tel: +254 715 077 817/+250789621067
Payment should be transferred to IRES account through bank on or before start of the course.
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|OPR035||18 Oct 2021 - 27 Oct 2021||8 days||Full-day||KES 100,000 | USD 1,000||Register|
|OPR035||15 Nov 2021 - 24 Nov 2021||8 days||Full-day||KES 100,000 | USD 1,000||Register|
|OPR035||6 Dec 2021 - 15 Dec 2021||8 days||Full-day||KES 100,000 | USD 1,000||Register|
|OPR035||6 Dec 2021 - 17 Dec 2021||10 days||Mombasa, Kenya||KES 139,000 | USD 1,999||Register|
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