The Executive Secretary & Personal Assistant Course

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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.

June 2024

Code Date Duration Location Fee Action
TES036 24 Jun 2024 - 28 Jun 2024 5 days Nakuru, Kenya KES 84,000 | $1,100 Register
TES036 24 Jun 2024 - 28 Jun 2024 5 days Pretoria, South Africa $2,400 Register
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

June 2024

24 Jun - 28 Jun 2024
5 days
KES 84,000 $1,100
24 Jun - 28 Jun 2024
5 days
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


A visionary leader needs a high-functioning team to execute the strategy of the business. As part of a high-functioning team, the EA/PA today requires a concerted combination of management, interpersonal and technical expertise including a creative work attitude.

It’s therefore imperative for EA/PA have a deep understanding of the business and their Executives’ role & responsibilities. Organizations are looking for Assistants that possess ‘Executive Level’ business acumen and skills now more than ever.

This masterclass is not to be missed. It offers you the seamless & comprehensive combination of technical aspects of your daily roles and responsibilities as well as the aspects of leadership and people management.


5 Days

Target Audience

Executive Secretaries, Personal Assistants, Administrative Executives, Group Secretaries, Departmental Coordinators, Project Officers, Junior Secretaries, Private Secretaries, Personal Coordinators, Executive Support Officers, Office Managers/Administrators in both the public and private sectors.

Course Level:

Course Objectives

At the end of this training participants will be able to:

  • Fully appreciate the role of an EA/PA and your impact on the wider business
  • Build and maintain successful relationships with key stakeholders, senior managers, clients & colleagues
  • Practice advanced admin skills to effectively run the office of a senior manager.
  • Acquire modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence.
  • Co-ordinate business tasks to enable others you support to work productively
  • Develop the people-skills to succeed in your role – from communication to problem solving
  • Discover strategies for managing your personal brand and career progression

Course Outline

  • The Duties and Responsibilities of the executive secretary.
    - The Lone Ranger.
    - Executive secretary as a manager.
  • The Dilemma of a professional woman.
  • Public relations and communication.
  • Office politics.
    - Power and influence.
  • Managing the secretarial team.
  • Security and disaster management.
  • Staff appraisal techniques.
  • Decision making and problem solving.
  • Crisis intervention.
  • Understanding training and learning.
  • Motivation and morale at workplace.
  • Advanced professional ethics.
  • Effective techniques and stress management.
  • Report writing.

Related Courses

Course Administration Details:


The instructor-led training is delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected].  

Mob: +254 715 077 817


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817.

Mob: +254 792516000+254 792516010 or mail [email protected]


Payment should be transferred to IRES account through bank before the course start date

Send proof of payment to [email protected]

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