Course Overview
Executive assistants assist their managers run their offices efficiently and organize schedules with confidence and aplomb. They fully understand their boss’s objectives while working closely and dynamically to support them. With remarkable professional skills, executive assistants are able to take on and handle projects on their bosses’ behalf. The 21st century executive assistant is expected to be professional, competent and in control of the offices, they manage. This IRES course will equip the 21st century executive assistants with the skills and attitudes to make a difference.
Who Should Attend
Executive secretaries, office administrators, pas, senior secretaries, executive assistants and administrative executives
Duration
5 days
Course Level:
How participants will benefit
At the end of the course, participants will be able to:-
- Plan, organize and execute their own work with minimal supervision;
- Present ideas clearly and concisely;
- Manage time and juggle priorities;
- Organize information in an effective manner;
- Achieve higher productivity at work;
- Enhance effective and persuasive in your daily communications; and interactions;
- Handle stress encountered by executive assistants.
- Appreciate the importance of leadership to the changing role of today’s Executive Assistant
- Develop good relationships with diverse personalities
- Effectively communicate with stakeholders
- Assist their bosses in overall organizational planning, execution and controlling
- Manage the secretarial team
- Perform work with greater confidence
- Maintain professionalism and project positive image
Course Outline
Module 1
- The evolving role of the 21st century executive assistants;
- Setting objectives, goals and priorities;
- Understanding your boss;
- Managing office time, yours and your manager’s;
Module 2
- Organize everything in your life: your office, your boss and yourself;
- Professional image that reflects positively on the boss and department;
- Aligning objectives to the office and department;
- Improving communication skills – verbal, non-verbal and listening skills;
- Managing stress;
Module 3
- Understanding yourself, your boss and others;
- Handling important relationships.
- Stepping into the leadership ladder
- Personal efficacy
- Team working
Module 4
- Management functions
- Decision making and delegation
- Managing conflicts and difficult situations
- Effective supervisory skills
- Successful event management
Module 5
- Interpersonal skills
- Effective communication and presentation skills
- Report writing
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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