The competent secretary skills course

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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.

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Maximize your job skills and career potential by enrolling on a secretarial course. These very informative programs have been developed with the work place in mind. They combine highly interactive classroom sessions along with state of the art training material that gives students an all-encompassing level of training that ultimately leads to valuable and much sought after qualifications.


5 Days

Target Group

Senior Secretaries, Personal Assistants and Administrative Assistants. Others who would like to achieve competencies in the performance of their duties can attend and will benefit immensely from the Seminar.

Course Level:

Course Objectives

To equip the Executive Senior Secretaries with an all-round professional skill, knowledge, values and positive attitude vital for peak performance for the benefit of their organizations.

Course Outline

  • The role of a competent secretary in an organization
  • Strategic planning and the competent secretary
  • Managing the office
  • Time management
  • Office politics
  • Negotiation techniques
  • Presentation skills
  • Effective team building
  • Secretary/Boss relationships
  • Advanced professional ethics
  • Assertiveness as a tool in communication
  • Change management
  • Report Writing
  • Decision making and problem solving
  • Tips on planning and organizing meetings and conferences
  • Administrative skills
  • Career development-beyond the competent secretary
  • Exchange of views and experiences with other participants

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Course Administration Details:


The instructor-led training is delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected].  

Mob: +254 715 077 817


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817.

Mob: +254 792516000+254 792516010 or mail [email protected]


Payment should be transferred to IRES account through bank before the course start date

Send proof of payment to [email protected]

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