In the rapidly changing and global context we live in, conflict is a feature of our current reality. Private and public sector organizations, find that they have to be more equipped to deal with different types of conflict. Personal conflicts, interpersonal conflicts and structural conflicts all point to the need for more effective tools for lasting problem-solving. Strategic negotiations and conflict management skills are critical skills for any manager to be effective in the workplace.
Conflict situations are common in the work situation. It is thus important for managers to become familiar with the principles, processes, and techniques of conflict management and negotiations.
WHO SHOULD ATTEND
This course targets the following: Executives, sales people, human resource managers, professionals, mediators, trainers; anyone who runs into conflicts and wants to increase their skill at negotiating effective agreements.
Upon completion of this training course, participants will be able to:
TOPICS TO BE COVERED
MODULE 1: Conflict Management
MODULE 2: Preparing for Negotiations
MODULE 3: Engaging in Negotiations
The instructor led training are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.
The training is residential and will be held at IRES training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.
All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICK UP
Accommodation and airport pick up is arranged upon request. For reservations contact the Training Officer.
Email: [email protected]
Mob: +254 715 077 817
This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our training centre or at a convenient location.
Payment should be transferred to IRES account through bank on/before course start date.
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