Stakeholder Engagement and Management Course


INTRODUCTION

Today’s successful managers and leaders must build strong relationships with stakeholders.  This is essential for successful running of projects, plans and events.  Your stakeholder relationships can best develop by improving your ability to communicate, collaborate and engage with multiple stakeholders, across all communication channels.

This highly interactive IRES training course will help to your skills in negotiating, influencing, communicating and persuading all the many internal and external stakeholders you might have to deal with.  It is an ideal course for those who work in a busy professional organization and are seeking more responsibility.

This IRES training course will feature:

  • Effective contact and communication with internal and external stakeholders
  • Successful and meaningful engagement with individuals and teams of stakeholders
  • Developing a strategic approach to stakeholder relationships
  • Effective communication and emotional intelligence for stakeholder engagement
  • Techniques for creating win-win outcomes through better negotiation
  • Collaborative and coordination skills, plus Convincing, Persuading and Influencing techniques

Duration

5 days 

Course Objectives

By the end of this IRES training course, participants will be able to:

  • Enhance and improve the cross-functional relationships and build rapport, as well as manage stakeholders’ expectations and gain their buying in 
  • Negotiate, influence, conciliate, convince, compromise, concede and persuade the internal and external stakeholders with divergent interests
  • Identify, plan and execute Good, Best, and Right Communication strategy to the internal and external Stakeholders
  • Navigate the organizational politics to manage and resolve conflicts due to competing priorities, needs , and demands
  • Track Stakeholders' expectations achievement through effective status monitoring, control, reporting , and meaningful progress meetings

Course Outline

Module 1: Stakeholders Engagement Process

  • Essentials of Stakeholders Management – Skills and Competencies

  • Cooperate, work together, join forces and team up – what is the strategy?

  • Identifying, anticipating and analyzing Stakeholder’s requirements, demands and needs

  • Managing tricky, complex, complicated, challenged and difficult Stakeholders

  • The Stakeholders Prioritization Game – Ramping Up and Ramping Down

  • How to manage stakeholders’ expectations that can’t be managed effectively

  • Strong and confident stakeholders’ relationships to ensure increased success

Module 2: Building Strategic Relationships

  • How to build and manage key relationships within a stakeholder group

  • Qualifying and managing key influencers accurately

  • Producing a ‘relationship matrix’ for each account quickly and easily

  • How best to approaching and developing new contacts

  • Developing a coach or advocate in every client site pro-actively

Module 3: Influence Skills when Working with Stakeholders

  • How to integrate your business style and solutions with the stakeholder’s needs and processes

  • Getting your message and strategy across to C-level contacts

  • Being able to better anticipate, identify, create, and develop opportunities within a group.

  • Knowing your personalized value message: Differentiating your solutions clearly and accurately with customer/client-matched value statements.

  • Tools, techniques and principles of influence.

Module 4: Communication and Negotiation with Emotional Intelligence

  • Effective Communication and Emotional Intelligence

  • Emotional Manager instead of Program/Project/Functional/Capability Lead Manager

  • Effective Convincing, Persuading and Influencing techniques

  • Collaborative and Coordinated skills – achieving commitment and consistency

  • Compromise and Concession middle point

  • Win to Win and Win to Lose

  • Stakeholders Relationship game and rapport

Module 5: Teamwork and Time Management for Stakeholder Relationship Building

  • Working with other stakeholders inside and outside your organization to achieve your account goals

  • Managing and working with a virtual team and creating cross-departmental communication loops

  • Managing your time and stakeholders effectively on a daily basis

  • Setting priorities, goals and account objectives for stakeholder relationship building.

Enroll for this Course

We are proud to offer this course in a variety of training formats to suit your needs.

IRES

Enroll for a Face-to-Face (In-Person) Class

We use the highest quality learning facilities to make sure your experience is as comfortable as possible.

Register Here
IRES

Enroll for a Virtual (Zoom) Class

Join a scheduled class with a live instructor and other delegates.

Register Here
IRES

Enroll for an Online Self-Paced Class

Keep track of your own progression throughout your course and ensure continuous improvement.

Register Here

Benefits of Taking a Course at IRES

LEARN

Our courses are carefully curated to keep you abreast of latest industry trends, technological advancements, and best practices. We employ a variety of teaching methodologies, including hands-on workshops, case studies, and interactive sessions, all aimed at fostering an engaging and effective learning environment. Our expert instructors bring a wealth of knowledge and real-world experience, providing our clients with insights that can be immediately applied in their professional lives.

NETWORK

Our courses serve as a vibrant platform for professionals to connect and engage with a diverse community of peers, industry leaders, and experts. By participating in our programs, you gain access to an invaluable network that spans across various sectors and geographical boundaries. This networking aspect is not just about forming professional relationships; it's about creating a supportive ecosystem where ideas, opportunities, and collaborations can flourish.

GROW

Our courses are designed to challenge and inspire professionals to step out of their comfort zones and explore new horizons. Through a combination of theoretical knowledge and practical application, our programs help professionals refine their existing skills and acquire new ones, making them more versatile and competitive.

FAQs & Course Administration Details:

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on Phone: +254 715 077 817 or Email: [email protected].
The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Payment should be transferred to IRES account through bank on or before start of the course. Send proof of payment to [email protected].
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer. Email: [email protected] Phone: +254 715 077 817.

Who else has taken this course?


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