INTRODUCTION
Today’s successful managers and leaders must build strong relationships with stakeholders. This is essential for successful running of projects, plans and events. Your stakeholder relationships can best develop by improving your ability to communicate, collaborate and engage with multiple stakeholders, across all communication channels.
This highly interactive IRES training course will help to your skills in negotiating, influencing, communicating and persuading all the many internal and external stakeholders you might have to deal with. It is an ideal course for those who work in a busy professional organization and are seeking more responsibility.
This IRES training course will feature:
- Effective contact and communication with internal and external stakeholders
- Successful and meaningful engagement with individuals and teams of stakeholders
- Developing a strategic approach to stakeholder relationships
- Effective communication and emotional intelligence for stakeholder engagement
- Techniques for creating win-win outcomes through better negotiation
- Collaborative and coordination skills, plus Convincing, Persuading and Influencing techniques
Duration
5 days
Course Level:
Course Objectives
By the end of this IRES training course, participants will be able to:
- Enhance and improve the cross-functional relationships and build rapport, as well as manage stakeholders’ expectations and gain their buying in
- Negotiate, influence, conciliate, convince, compromise, concede and persuade the internal and external stakeholders with divergent interests
- Identify, plan and execute Good, Best, and Right Communication strategy to the internal and external Stakeholders
- Navigate the organizational politics to manage and resolve conflicts due to competing priorities, needs , and demands
- Track Stakeholders' expectations achievement through effective status monitoring, control, reporting , and meaningful progress meetings
Course Outline
Module 1: Stakeholders Engagement Process
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Essentials of Stakeholders Management – Skills and Competencies
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Cooperate, work together, join forces and team up – what is the strategy?
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Identifying, anticipating and analyzing Stakeholder’s requirements, demands and needs
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Managing tricky, complex, complicated, challenged and difficult Stakeholders
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The Stakeholders Prioritization Game – Ramping Up and Ramping Down
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How to manage stakeholders’ expectations that can’t be managed effectively
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Strong and confident stakeholders’ relationships to ensure increased success
Module 2: Building Strategic Relationships
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How to build and manage key relationships within a stakeholder group
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Qualifying and managing key influencers accurately
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Producing a ‘relationship matrix’ for each account quickly and easily
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How best to approaching and developing new contacts
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Developing a coach or advocate in every client site pro-actively
Module 3: Influence Skills when Working with Stakeholders
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How to integrate your business style and solutions with the stakeholder’s needs and processes
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Getting your message and strategy across to C-level contacts
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Being able to better anticipate, identify, create, and develop opportunities within a group.
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Knowing your personalized value message: Differentiating your solutions clearly and accurately with customer/client-matched value statements.
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Tools, techniques and principles of influence.
Module 4: Communication and Negotiation with Emotional Intelligence
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Effective Communication and Emotional Intelligence
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Emotional Manager instead of Program/Project/Functional/Capability Lead Manager
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Effective Convincing, Persuading and Influencing techniques
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Collaborative and Coordinated skills – achieving commitment and consistency
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Compromise and Concession middle point
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Win to Win and Win to Lose
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Stakeholders Relationship game and rapport
Module 5: Teamwork and Time Management for Stakeholder Relationship Building
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Working with other stakeholders inside and outside your organization to achieve your account goals
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Managing and working with a virtual team and creating cross-departmental communication loops
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Managing your time and stakeholders effectively on a daily basis
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Setting priorities, goals and account objectives for stakeholder relationship building.
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
Click here to register for this course.
Register NowCustomized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
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