Course overview
It is essential to accurately measure what your customers want and to develop breakthrough strategies to serve their needs. The heart of any organization can be found beating inside the walls of its customer service department. A satisfied customer’s positive “word-of-mouth” endorsement is by far your company’s greatest asset and most effective marketing strategy.
The Service Quality and Customer Satisfaction training course gives participants the best practices, communication skills, conflict resolution strategies, and customer satisfaction assessment tools they require to build a customer-centric organization. Participants will discover how to use a variety of statistical methods to collect and measure key indicators to identify service quality gaps to improve customer service satisfaction.
Target audience
Duration
5 Days
Key Features
The key features of the Service quality and customer satisfaction training course are:
Learning Goals
Course contents
DAY 1 -Factors that Build Customer Satisfaction and Loyalty
DAY 2 -The Voice of the Customer: Measuring and Monitoring Customer Satisfaction
DAY 3 - Techniques for Handling Complaints and Working with Aggressive Customers
DAY 4 - Exceptional Customer Service: Taking Your Organization from Good to Great!
DAY 5 - Leading the Way to Superior Customer Service Satisfaction
We are proud to offer this course in a variety of training formats to suit your needs.
Our courses are carefully curated to keep you abreast of latest industry trends, technological advancements, and best practices. We employ a variety of teaching methodologies, including hands-on workshops, case studies, and interactive sessions, all aimed at fostering an engaging and effective learning environment. Our expert instructors bring a wealth of knowledge and real-world experience, providing our clients with insights that can be immediately applied in their professional lives.
Our courses serve as a vibrant platform for professionals to connect and engage with a diverse community of peers, industry leaders, and experts. By participating in our programs, you gain access to an invaluable network that spans across various sectors and geographical boundaries. This networking aspect is not just about forming professional relationships; it's about creating a supportive ecosystem where ideas, opportunities, and collaborations can flourish.
Our courses are designed to challenge and inspire professionals to step out of their comfort zones and explore new horizons. Through a combination of theoretical knowledge and practical application, our programs help professionals refine their existing skills and acquire new ones, making them more versatile and competitive.
# | Job Title | Organisation | Country |
---|---|---|---|
1 | Principal Medical Supervisor | Bank of Uganda (BoU) | Uganda |
2 | Accounts Assistant | Kenya National Trading Corporation | Kenya |
3 | Accounts Assistant | Kenya National Trading Corporation | Kenya |
4 | Principal Medical Supervisor | Bank of Uganda (BoU) | Uganda |
5 | OFFICE ADMINISTRATIVE ASSISTANT | BARINGO COUNTY | Kenya |