Course Overview
This comprehensive course offered by IRES provides an approach to managing and resolving conflicts that arise within professional environments. This course covers the causes and types of workplace conflicts, strategies for effective conflict resolution, and techniques for fostering a positive work culture. Participants will learn practical skills to address and resolve disputes, improve communication, and build collaborative relationships, ultimately leading to a more harmonious and productive workplace.
Duration
5 Days
Target Audience
- Managers and Supervisors
- Human Resources Professionals
- Team Leaders and Project Managers
- Employees
- Consultants and Coaches
Personal Impact
- Develop practical skills for effectively managing and resolving conflicts in the workplace.
- Learn techniques for better communication and understanding in conflict situations.
- Increase qualifications for roles in management, HR, and team leadership by mastering conflict resolution.
- Gain confidence and proficiency in addressing workplace issues, contributing to personal and career growth.
Organizational Impact
- Equip staff with strategies to handle conflicts constructively, leading to a more positive work environment.
- Promote better teamwork and cooperation by addressing and resolving conflicts effectively.
- Reduce the negative impact of conflicts on productivity and employee morale.
- Foster a culture of respect and collaboration, improving overall organizational health.
Course Level:
Course Objectives
- Understand the common causes and types of workplace conflicts and how to analyze their impact.
- Learn and apply effective strategies for resolving conflicts in the workplace.
- Develop advanced communication techniques to facilitate better understanding and resolution.
- Promote a culture of collaboration and mutual respect to prevent and address conflicts.
- Assess the effectiveness of conflict resolution efforts and implement improvements based on outcomes.
Course Modules
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Module 1: Understanding Workplace Conflicts
- Overview of common causes and types of conflicts in the workplace.
- Analysis of the impact of conflicts on individuals and organizations.
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Module 2: Conflict Resolution Strategies
- Techniques for managing and resolving conflicts effectively.
- Approaches such as negotiation, mediation, and arbitration.
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Module 3: Communication Skills for Conflict Resolution
- Advanced communication skills for addressing conflicts.
- Techniques for active listening, empathy, and clear expression.
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Module 4: Building a Collaborative Work Environment
- Strategies for fostering teamwork and collaboration.
- Creating a culture of respect and open communication.
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Module 5: Evaluating and Improving Conflict Resolution Efforts
- Methods for assessing the effectiveness of conflict resolution strategies.
- Tools for gathering feedback, analyzing results, and making improvements.
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
Click here to register for this course.
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