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ourse Objectives
- Apply professional skills to excel as an office administrator or secretary
- Communicate effectively with colleagues, managers, and stakeholders
- Master time management and prioritization for efficient workflows
- Develop teamwork and presentation skills to enhance workplace impact
- Handle difficult situations and people with confidence and professionalism
ourse Overview
This engaging 5-day course by IRES equips administrators, secretaries, and personal assistants with the core competencies needed to excel in modern office environments. Through interactive training, participants will master time management, communication, and teamwork skills to project confidence and efficiency. The program fosters a positive workplace impact by helping you handle challenges, set meaningful objectives, and manage stress effectively.
Course Duration
5 Days
Target Audience
- Secretaries and personal assistants seeking to enhance their skills
- Administrative professionals aiming to develop 21st-century competencies
- Newly appointed office professionals starting their careers
- Experienced administrators looking to refresh their professional skills
Organizational Impact
- Enhanced workplace efficiency through improved administrative skills
- Strengthened team collaboration and communication
- Increased productivity with better time management and organization
- Improved handling of workplace challenges, fostering a positive environment
Personal Impact
- Mastery of professional skills for career advancement
- Increased confidence in managing office tasks and interactions
- Improved ability to handle stress and difficult situations
- Enhanced communication and organizational skills for professional growth
Course Level:
Course Objectives
- Apply professional skills to excel as an office administrator or secretary
- Communicate effectively with colleagues, managers, and stakeholders
- Master time management and prioritization for efficient workflows
- Develop teamwork and presentation skills to enhance workplace impact
- Handle difficult situations and people with confidence and professionalism
ourse Outline
Module 1: Competencies and Time Management
- Understanding the role of administrators and secretaries
- Core competencies for office professionals
- Time management techniques: planning and prioritization
- Setting meaningful objectives and managing workloads
- Case Study: Create a personalized time management plan
-
Module 2: Organizing and Planning
- Effective organizational strategies for office environments
- Planning workflows and managing resources
- Handling conflicting priorities and deadlines
- Using tools for task tracking and scheduling
- Case Study: Develop a weekly office plan
-
Module 3: Communication Skills
- Building effective verbal and written communication
- Active listening and rapport-building techniques
- Managing difficult conversations and people
- Email etiquette and professional correspondence
- Case Study: Draft a professional email response
-
Module 4: Team Working
- Understanding team dynamics and roles
- Collaborating effectively with colleagues and managers
- Resolving team conflicts and fostering harmony
- Contributing to a positive workplace culture
- Case Study: Facilitate a team collaboration exercise
-
Module 5: Presentation Skills
- Designing and delivering impactful presentations
- Using visual aids and storytelling techniques
- Managing nerves and engaging audiences
- Handling questions and feedback professionally
- Case Study: Prepare and deliver a short presentation
Course Outline
Module 1: Competencies and Time Management
- Understanding the role of administrators and secretaries
- Core competencies for office professionals
- Time management techniques: planning and prioritization
- Setting meaningful objectives and managing workloads
- Case Study: Create a personalized time management plan
Module 2: Organizing and Planning
- Effective organizational strategies for office environments
- Planning workflows and managing resources
- Handling conflicting priorities and deadlines
- Using tools for task tracking and scheduling
- Case Study: Develop a weekly office plan
Module 3: Communication Skills
- Building effective verbal and written communication
- Active listening and rapport-building techniques
- Managing difficult conversations and people
- Email etiquette and professional correspondence
- Case Study: Draft a professional email response
Module 4: Team Working
- Understanding team dynamics and roles
- Collaborating effectively with colleagues and managers
- Resolving team conflicts and fostering harmony
- Contributing to a positive workplace culture
- Case Study: Facilitate a team collaboration exercise
Module 5: Presentation Skills
- Designing and delivering impactful presentations
- Using visual aids and storytelling techniques
- Managing nerves and engaging audiences
- Handling questions and feedback professionally
- Case Study: Prepare and deliver a short presentation
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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