Professional Skills For Administrators And Secretaries Course


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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.


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Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


INTRODUCTION

This practical and highly popular IRES Professional Skills for Administrators & Secretaries training course enables new and developing office professionals to make a powerful and positive impact in the workplace.  It focuses on the essential core competencies that you will need in order to project a confident and efficient persona.  Underpinning this is an in-depth exploration of the behaviors and skills necessary to achieve and sustain excellence in your office environment. 

This engaging, fun, and interactive Professional Skills for Administrators & Secretaries training course will help you to become more organized, plan and prioritize, and to make effective decisions. It will help you to plan and set meaningful objectives. It will give you the tools to become an excellent communicator and to be that valuable employee who can deal calmly and effectively with difficult situations and people. It will also help you to create a harmonious and pleasant working atmosphere by teaching you how to deal with the pressure and stress of the modern office.

This training course will highlight: 

  • The core competencies required by an effective office professional
  • Time management, being more organized and prioritising effectively
  • Setting goals and maximizing the potential to achieve and exceed them
  • Communication skills
  • Team working
  • Presenting yourself with impact

Duration

10 days

WHO SHOULD ATTEND?

This IRES training course is suitable to a wide range of professionals but will especially benefit:

  • Administrators
  • Secretaries
  • Executive Assistants
  • Personal Assistants
  • Office Managers
  • Supervisors
  • Business Support staff

Course Level:

Course Objectives

By the end of this training course you will be able to

  • Apply the skills and attributes of a first-class office professional in your workplace
  • Present yourself more confidently
  • Communicate effectively with managers, colleagues and all organizational
  • Handle the difficulties and pressures of working in a modern office
  • Prioritize, plan and manage time more efficiently 

ORGANISATIONAL IMPACT

Delegates attending this Professional Skills for Administrators & Secretaries training course will better appreciate the knowledge, skills and competencies required to fulfill their current and future role requirements and will be in a position to help organisations achieve their business objectives through:

  • Increased employee confidence and self belief
  • Better interpersonal and communication skills
  • Implementing more effective time management
  • A more motivated and developed workforce
  • The ability to deal with pressure in the workplace

PERSONAL IMPACT

This Professional Skills for Administrators & Secretaries training course is designed for Administrators and Secretaries looking to enhance their impact and interpersonal skills. What they can expect to get out of the training course is the following: 

  • Increased visibility and recognition from others in the workplace
  • The confidence to contribute more towards achieving workplace objectives
  • Identifying personal strengths and areas where improvements are needed
  • The skills to manage emotions and workplace stress
  • How to deal with conflict in a positive way
  • An understanding of how to handle competing priorities in a more effective manner

Course Outline

Module 1: Competencies and Time Management

  • Assessing prior Skills and Knowledge
  • Competencies Required for Excellence as an Office Professional
  • Perceptions, Attitudes, and Beliefs – How they affect Performance
  • Learning Styles / Thinking Styles – Your Strengths and Weaknesses
  • Time Management Skills

Module 2: Organizing and Planning

  • Goal Setting including Setting SMART Objectives
  • Planning
  • Mind Mapping
  • Problem Solving and Decision Making
  • Managing Meetings

Module 3: Communication Skills

  • Understanding Assertive Communication
  • Dealing with Conflict and Aggression
  • Listening Skills
  • Questioning Skills
  • Body Language and Its Importance in Building Effective Relationships

Module 4: Team Working

  • Conflict Management and Resolution
  • Dealing with Difficult People
  • Managing Upwards
  • Workplace Stress Management
  • Working Effectively as Part of a Team

Module 5: Presentation Skills

  • Telephone Skills
  • Writing Skills
  • Email Etiquette
  • Presentation Skills
  • Review of the Week

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Course Administration Details:

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected] or [email protected]

 

Mob: +254 715 077 817/+250789621067

TAILOR- MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817/+250789621067

Mob: +254 792516000+254 792516010 , +250 789621067 ,or mail [email protected] or [email protected]

PAYMENT

Payment should be transferred to IRES account through bank on or before start of the course.

Send proof of payment to [email protected] or [email protected]


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Who else has taken this course?


# Job Title Organisation Country
1 Senior Secretary SOLAR GEN Kenya
2 PRINCIPAL OFFICE ADMINISTRATOR Export Processing Zones Authority Kenya
3 PRINCIPAL OFFICE ADMINISTRATOR Export Processing Zones Authority Kenya

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