INTRODUCTION
Ever wish you had more confidence when you're at work? This course will help you find that confidence in a range of situations - speaking up at meetings, giving presentations, attending networking events, asking for a rise or more holidays or just generally feeling more confident within a group. We all wish we had more confidence in difficult situations but sometimes lack of confidence can be a real barrier to success at work. This Personal effectiveness training will help you look at the things that get in the way of confident behaviour and give you some practical tips and tools that you can take away and start to use straight away.
Duration
5 Days
Who should attend
Our Personal effectiveness training is ideal for anyone who feels nervous or unconfident at work. If you break out in a sweat when asked to speak at a meeting, suffer from nerves when you have to ask a colleague a favor, or just generally want to feel more confident when you're at work, this is the course for you.
This course is suitable for most levels of staff - from junior roles to middle management levels. Our Personal effectiveness course is predominantly for individuals who work with a range of clients, staff and managers and want to become more assertive.
Course Level:
Course Objectives
By the end of the Personal effectiveness training workshop you will be able to:
- speak confidently on the telephone, gain the information you need, get your own point across and end a call when you want to
- speak up at meetings, get your own point across effectively and differ with colleagues in a constructive and positive way without feeling or provoking hurt feelings
- chair a meeting confidently
- give a talk or presentation in an organized and confident manner
- ask for what you want and negotiate constructively with others
- get a difficult message across in a sympathetic and constructive way
Course Outline
- basic assertiveness: the ideas behind assertive behavior and how you can apply them to your own situations
- assertiveness in dealing with senior managers and learning to say 'no'
- communicating in an assertive way leaving a positive impression with the people you meet
- confidence on the telephone: how to make sure you make your point on the phone, how to ask for what you want, how to finish a phone call when you want to without being rude
- prioritising your workload
- being more confident in meetings: how to get your point across, how to differ with someone else’s point without being or seeming aggressive
- how to chair a meeting
- dealing with difficult meeting participants
- speaking up: how to give a talk or a presentation, overcoming nerves, organising what you have to say, tricks for dealing with your voice and being heard
- giving talks or presentations, either one: one or to a large group
- negotiation skills: asking for what you want: how to decide what you really want and what you’ll settle for, how to ask for things successfully, how to negotiate with someone and how to finish a negotiation and close a deal
- difficult messages: what to do when you need to tell someone something they don’t want to hear
- representing your organisation
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
Click here to register for this course.
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