Personal effectiveness: be more confident at work Course


Ever wish you had more confidence when you're at work? This course will help you find that confidence in a range of situations - speaking up at meetings, giving presentations, attending networking events, asking for a rise or more holidays or just generally feeling more confident within a group. We all wish we had more confidence in difficult situations but sometimes lack of confidence can be a real barrier to success at work. This Personal effectiveness training will help you look at the things that get in the way of confident behaviour and give you some practical tips and tools that you can take away and start to use straight away.


5 Days

Who should attend

Our Personal effectiveness training is ideal for anyone who feels nervous or unconfident at work. If you break out in a sweat when asked to speak at a meeting, suffer from nerves when you have to ask a colleague a favor, or just generally want to feel more confident when you're at work, this is the course for you.
This course is suitable for most levels of staff - from junior roles to middle management levels. Our Personal effectiveness course is predominantly for individuals who work with a range of clients, staff and managers and want to become more assertive.

Course Objectives

By the end of the Personal effectiveness training workshop you will be able to:

  • speak confidently on the telephone, gain the information you need, get your own point across and end a call when you want to
  • speak up at meetings, get your own point across effectively and differ with colleagues in a constructive and positive way without feeling or provoking hurt feelings
  • chair a meeting confidently
  • give a talk or presentation in an organized and confident manner
  • ask for what you want and negotiate constructively with others
  • get a difficult message across in a sympathetic and constructive way

Course Outline

  • basic assertiveness: the ideas behind assertive behavior and how you can apply them to your own situations
  • assertiveness in dealing with senior managers and learning to say 'no'
  • communicating in an assertive way leaving a positive impression with the people you meet
  • confidence on the telephone: how to make sure you make your point on the phone, how to ask for what you want, how to finish a phone call when you want to without being rude
  • prioritising your workload 
  • being more confident in meetings: how to get your point across, how to differ with someone else’s point without being or seeming aggressive
  • how to chair a meeting
  • dealing with difficult meeting participants
  • speaking up: how to give a talk or a presentation, overcoming nerves, organising what you have to say, tricks for dealing with your voice and being heard
  • giving talks or presentations, either one: one or to a large group 
  • negotiation skills: asking for what you want: how to decide what you really want and what you’ll settle for, how to ask for things successfully, how to negotiate with someone and how to finish a negotiation and close a deal
  • difficult messages: what to do when you need to tell someone something they don’t want to hear
  • representing your organisation

Enroll for this Course

We are proud to offer this course in a variety of training formats to suit your needs.


Enroll for a Face-to-Face (In-Person) Class

We use the highest quality learning facilities to make sure your experience is as comfortable as possible.

Register Here

Enroll for a Virtual (Zoom) Class

Join a scheduled class with a live instructor and other delegates.

Register Here

Enroll for an Online Self-Paced Class

Keep track of your own progression throughout your course and ensure continuous improvement.

Register Here

Benefits of Taking a Course at IRES


Our courses are carefully curated to keep you abreast of latest industry trends, technological advancements, and best practices. We employ a variety of teaching methodologies, including hands-on workshops, case studies, and interactive sessions, all aimed at fostering an engaging and effective learning environment. Our expert instructors bring a wealth of knowledge and real-world experience, providing our clients with insights that can be immediately applied in their professional lives.


Our courses serve as a vibrant platform for professionals to connect and engage with a diverse community of peers, industry leaders, and experts. By participating in our programs, you gain access to an invaluable network that spans across various sectors and geographical boundaries. This networking aspect is not just about forming professional relationships; it's about creating a supportive ecosystem where ideas, opportunities, and collaborations can flourish.


Our courses are designed to challenge and inspire professionals to step out of their comfort zones and explore new horizons. Through a combination of theoretical knowledge and practical application, our programs help professionals refine their existing skills and acquire new ones, making them more versatile and competitive.

FAQs & Course Administration Details:

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on Phone: +254 715 077 817 or Email: [email protected].
The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Payment should be transferred to IRES account through bank on or before start of the course. Send proof of payment to [email protected].
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer. Email: [email protected] Phone: +254 715 077 817.