INTRODUCTION
Performance Management is a strategic approach to ensuring the efficiency and effectiveness of an organization. Whether at the organizational, departmental or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactory manner.
DURATION
5 Days
WHO SHOULD ATTEND
-
The seminar will be of value to line managers; team leaders and supervisors who are or will be responsible for the use and application of performance management and appraisal techniques.
- It will also be of value to HR professionals, training officers, personnel staff and others who carry the responsibility for the design and implementation of such arrangements.
Course Level:
LEARNING OBJECTIVES
- Articulate the benefits of using a performance development plan and the consequences of not having one in place.
- Distinguish the elements of an effective, integrated performance development system.
- Devise “SMART” annual performance objectives (e.g., objectives that are specific, measurable, attainable, relevant, and trackable).
- Understand the roles of manager and staff in the performance development process.
- Provide a culture of respect and trust within the performance development process by effectively coaching and listening to your direct reports.
- Practice giving and receiving objective and constructive performance feedback with confidence and reduced anxiety.
- Identify best practices for handling challenging situations in performance management.
TOPICS TO BE COVERED
The Value of Performance Management
- Functions of performance management
- Factors influencing performance management
- Management theories and movements
- What is performance
- The benefits of effective performance management
- Looking at common reasons for under-performing
- Exploring your role as a performance manager and coach – how to get the best from others
- The contribution of job analysis
- Selecting a job analysis method
- JTR analysis
- Relationship of JTR analysis with HRM functions
- 18 Common JTR methods
Creating and sustaining high-performance teams
- Key characteristics of a high-performing team
- Stages of group development
- Role of team leader in achieving high performance
- Group ‘shapes’ exercise with review, presentation, and individual reflective exercise
The principles of performance management
- Core elements, principles and benefits of an effective performance management framework
- Performance management cycle and purpose of the annual performance review
- Organisations’ performance appraisal process
- Quiz, case study quiz, presentation and group discussion
Setting performance measures
- Objective setting process
- Setting and communicating performance objectives
- Identifying core behaviours that drive high performance
- Presentation, the ‘shoot out’ exercise with facilitated group review, group exercise and discussion
Managing Under-Performers
- Identifying what constitutes poor performance
- Handling difficult people in a fair and confident manner – encouraging them to find solutions and take ownership
- Understand disciplinary and grievance procedures
- Understand your role in grievance and disciplinary situations
Work Design and Redesign
- The purpose of work design
- Various approaches to work design
- Advantages & disadvantages of work design approaches
- Main steps
- Benefits of different methods
- Influences on Performance Management
- The performance management cycle
Reviewing and assessing performance
- Reviewing different levels of performance
- Objectively assessing and rating performance
- Case study with group learning review and discussion
Methodologies
- Management by objectives
- Balanced scorecard
- Other methods
One to one performance review meetings
- Structuring performance review meetings
- Giving constructive and motivational feedback
- Using questions to help employees review their own performance
- Presentation, skills practice in small groups, group learning review
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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