INTRODUCTION

Performance Management is a strategic approach to ensuring the efficiency and effectiveness of an organization. Whether at the organizational, departmental or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactory manner.

DURATION

5 Days

WHO SHOULD ATTEND

• The seminar will be of value to line managers; team leaders and supervisors who are or will be responsible for the use and application of performance management and appraisal techniques.

• It will also be of value to HR professionals, training officers, personnel staff and others who carry the responsibility for the design and implementation of such arrangements.

COURSE LEVEL: Intermediate

LEARNING OBJECTIVES

• Articulate the benefits of using a performance development plan and the consequences of not having one in place.

• Distinguish the elements of an effective, integrated performance development system.
• Devise “SMART” annual performance objectives (e.g., objectives that are specific, measurable, attainable, relevant, and trackable).
• Understand the roles of manager and staff in the performance development process.
• Provide a culture of respect and trust within the performance development process by effectively coaching and listening to your direct reports.
• Practice giving and receiving objective and constructive performance feedback with confidence and reduced anxiety.
• Identify best practices for handling challenging situations in performance management.

TOPICS TO BE COVERED

The Value of Performance Management

• Functions of performance management
• Factors influencing performance management
• Management  theories and movements
• What is performance
• The benefits of effective performance management 
• Looking at common reasons for under-performing 
• Exploring your role as a performance manager and coach – how to get the best from others
• The contribution of job analysis
• Selecting a job analysis method
• JTR analysis
• Relationship of JTR analysis with HRM functions
• 18 Common JTR methods

Creating and sustaining high-performance teams

• Key characteristics of a high-performing team
• Stages of group development
• Role of team leader in achieving high performance
• Group ‘shapes’ exercise with review, presentation, and individual reflective exercise

The principles of performance management

• Core elements, principles and benefits of an effective performance management framework
• Performance management cycle and purpose of the annual performance review
• Organisations’ performance appraisal process
• Quiz, case study quiz, presentation and group discussion

Setting performance measures

• Objective setting process
• Setting and communicating performance objectives
• Identifying core behaviours that drive high performance
• Presentation, the ‘shoot out’ exercise with facilitated group review, group exercise and discussion

Managing Under-Performers

• Identifying what constitutes poor performance 
• Handling difficult people in a fair and confident manner – encouraging them to find solutions and take ownership
• Understand disciplinary and grievance procedures
• Understand your role in grievance and disciplinary situations

Work Design and Redesign

• The purpose of work design
• Various approaches to work design
• Advantages & disadvantages of work design approaches
• Main steps
• Benefits of different methods
• Influences on Performance Management
• The performance management cycle

Reviewing and assessing performance

• Reviewing different levels of performance
• Objectively assessing and rating performance
• Case study with group learning review and discussion

Methodologies

• Management by objectives
• Balanced scorecard
• Other methods

One to one performance review meetings

• Structuring performance review meetings
• Giving constructive and motivational feedback
• Using questions to help employees review their own performance
• Presentation, skills practice in small groups, group learning review

Course Administration Details:

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Institute(IRES) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected] or [email protected]

Mob: +254 715 077 817/+250789621067

TAILOR- MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817/+250789621067

Mob: +254 792516000, +254 792516010 , +250 789621067 ,or mail [email protected] or [email protected]

PAYMENT

Payment should be transferred to IRES account through bank on or before start of the course.

Send proof of payment to [email protected] or [email protected]

DOWNLOADABLE DOCUMENTS: