Course Overview
This comprehensive 5-day course by IRES equips administrative assistants, clerical officers, and junior secretaries with the technical, interpersonal, and soft skills needed to excel in support roles. Participants will learn to manage tasks, communicate effectively, and enhance office productivity with minimal supervision. Through practical training, you’ll develop strategies to align support functions with organizational goals, boosting overall efficiency.
Course Duration
5 Days
Target Audience
- Administrative assistants and clerical officers
- Junior secretaries and office support staff
- Professionals in support roles seeking skill enhancement
- New office staff aiming to improve productivity
Organizational Impact
- Enhanced office productivity through improved support functions
- Streamlined operations with effective task and information management
- Strengthened alignment of support roles with business goals
- Improved workplace communication and service excellence
Personal Impact
- Mastery of office operations and administrative skills
- Enhanced career prospects in support roles
- Increased confidence in managing tasks independently
- Improved interpersonal and organizational abilities
Course Level:
Course Objectives
- Understand the critical role of support staff in modern offices
- Enhance productivity through effective task and time management
- Develop strong communication and interpersonal skills
- Manage information to support organizational goals
- Apply service excellence and office etiquette principles
Course Outline
Module 1: Role and Functions of Support Staff
- Understanding the evolving role of support staff
- Exploring key functions in office operations
- Aligning support roles with organizational objectives
- Adapting to changing workplace expectations
- Case Study: Analyze a support staff role in an organization
Module 2: Task Management and Productivity
- Planning and improving work processes
- Prioritizing workloads and managing time-sensitive tasks
- Using tools to enhance office productivity
- Limiting interruptions and managing information overload
- Case Study: Create a task prioritization plan
Module 3: Communication and Service Excellence
- Developing positive and effective communication skills
- Applying office etiquette for professional interactions
- Delivering service excellence to colleagues and clients
- Using appropriate communication tools in the office
- Case Study: Handle a client interaction scenario
Module 4: Information Management and Organization
- Managing information for maximum efficiency
- Implementing organized methods and systems
- Planning and scheduling office work effectively
- Matching administrative goals with business objectives
- Case Study: Design an information management system
Module 5: Meetings and Workplace Effectiveness
- Arranging and managing productive meetings
- Taking notes and ensuring follow-up actions
- Enhancing personal and team effectiveness
- Dealing with challenges in a fast-paced office environment
- Case Study: Plan and conduct a mock office meeting
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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