INTRODUCTION
To run an effective office, staff need to be professionally trained at all levels. Support staff provide a variety of support functions to an organization as they keep it running by offering services to those involved in the organization’s main business. The skills required to do the duties effectively are varied and complex as they are involved in a wide array of activities. They require technical, interpersonal and soft skills to perform their duties effectively. Prioritize workloads and juggling with different time-sensitive tasks are vital skills required for this job especially when there is minimal supervision. Since organisations depend heavily on support staff, it is therefore imperative to train them and improve productivity.
Duration
5 Days
WHO SHOULD ATTEND?
Administrative assistants, clerical officers, junior secretaries, other office staff who serve in a support role.
Course Level:
Course Objectives
At the end of the course, participants will be able to
• Understand the supportive roles and function of today’s modern office environment
• Increase productivity in the office and appreciate the use of appropriate communication tools in the office
• Understand the changing role of support staff and their contribution
• Understand the contribution of the support function to the organisation’s goals
• Manage and handle information for maximum results so as to help the organisation to achieve its business goals
Course Outline
• The role and functions of the office
• Evolving role of support staff
• Planning and improving work processes
• Matching business goals with administrative support goals
• Managing information for office productivity
• Office productivity through effective task management
• Planning and scheduling of office work
• Effectiveness through organised methods and systems
• Dealing with information overload in the office
• Limiting interruptions in the office
• Communicating positively for better results
• Arranging meetings
• Service excellence and office etiquette
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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