Office Management and Hygiene Course for Office Assistants


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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.


I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


INTRODUCTION

Office assistants typically work with others to make sure that an office functions better. They provide administrative and clerical support for proper functioning of organization offices. They must have many skills in order to perform their duties effectively. These skills are technical, administrative, interpersonal and conceptual. Technical skills are essential for understanding and executing specific duties and clerical routine tasks. Administrative abilities enable one to understand and follow policies and procedures in order to carry out organizational activities in an orderly manner. Interpersonal skills consist of the abilities to understand other people and interact effectively with them. Conceptual skills involve the ability to acquire, analyze, and interpret information in a logical manner. The above skills form the basis of important management and administrative activities such as front office management, customer care, records management, information management, office hygiene etc.

WHO SHOULD ATTEND?
All office assistants and people newly appointed to supervisory roles, along with Secretaries and record clerks within the office environment, who want to build on their skills and knowledge

Duration

5 Days


Course Level:

Course Objectives

At the end of the course, participants will be able to:
• Enhance their personal effectiveness and development
• Perform office and administrative functions effectively and efficiently
• Improve ability to independently with less supervision
• Deal with day to day work problems more effectively
• Improve relationships with colleagues and customers
• Communicate more effectively
• Provide better care to customers
• Enhance hygiene in the work place
• Apply proper etiquettes at all times
• Handle stressful situations


Course Outline

• Office management
• Administrative services management
• Management functions
• Records management
• Problem solving and decision making
• Interpersonal and communication skills
• Customer care 
• Personal effectiveness
• Team working skills
• Time management
• Managing stress
• Office hygiene and etiquette


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Course Administration Details:

METHODOLOGY

The instructor-led training is delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected].  

Mob: +254 715 077 817

TAILOR- MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817.

Mob: +254 792516000+254 792516010 or mail [email protected]

PAYMENT

Payment should be transferred to IRES account through bank before the course start date

Send proof of payment to [email protected]


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Who else has taken this course?


# Job Title Organisation Country
1 OFFICE ASSISTANT USAID AMPATH UZIMA Kenya
2 OFFICE ASSISTANT USAID AMPATH UZIMA Kenya
3 Office Assistant AMPATH Kenya Kenya
4 OFFICE ASSISTANT USAID AMPATH UZIMA Kenya

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