INTRODUCTION
Office assistants typically work with others to make sure that an office functions better. They provide administrative and clerical support for proper functioning of organization offices. They must have many skills in order to perform their duties effectively. These skills are technical, administrative, interpersonal and conceptual. Technical skills are essential for understanding and executing specific duties and clerical routine tasks. Administrative abilities enable one to understand and follow policies and procedures in order to carry out organizational activities in an orderly manner. Interpersonal skills consist of the abilities to understand other people and interact effectively with them. Conceptual skills involve the ability to acquire, analyze, and interpret information in a logical manner. The above skills form the basis of important management and administrative activities such as front office management, customer care, records management, information management, office hygiene etc.
WHO SHOULD ATTEND?
All office assistants and people newly appointed to supervisory roles, along with Secretaries and record clerks within the office environment, who want to build on their skills and knowledge
Duration
5 Days
Course Level:
Course Objectives
At the end of the course, participants will be able to:
• Enhance their personal effectiveness and development
• Perform office and administrative functions effectively and efficiently
• Improve ability to independently with less supervision
• Deal with day to day work problems more effectively
• Improve relationships with colleagues and customers
• Communicate more effectively
• Provide better care to customers
• Enhance hygiene in the work place
• Apply proper etiquettes at all times
• Handle stressful situations
Course Outline
• Office management
• Administrative services management
• Management functions
• Records management
• Problem solving and decision making
• Interpersonal and communication skills
• Customer care
• Personal effectiveness
• Team working skills
• Time management
• Managing stress
• Office hygiene and etiquette
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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