Office Management and Hygiene Course for Office Assistants
Office assistants typically work with others to make sure that an office functions better. They provide administrative and clerical support for proper functioning of organization offices. They must have many skills in order to perform their duties effectively. These skills are technical, administrative, interpersonal and conceptual. Technical skills are essential for understanding and executing specific duties and clerical routine tasks. Administrative abilities enable one to understand and follow policies and procedures in order to carry out organizational activities in an orderly manner. Interpersonal skills consist of the abilities to understand other people and interact effectively with them. Conceptual skills involve the ability to acquire, analyze, and interpret information in a logical manner. The above skills form the basis of important management and administrative activities such as front office management, customer care, records management, information management, office hygiene etc.
WHO SHOULD ATTEND?
All office assistants and people newly appointed to supervisory roles, along with Secretaries and record clerks within the office environment, who want to build on their skills and knowledge
HOW PARTICIPANTS WILL BENEFIT?
At the end of the course, participants will be able to:
• Enhance their personal effectiveness and development;
• Perform office and administrative functions effectively and efficiently;
• Improve ability to independently with less supervision;
• Deal with day to day work problems more effectively;
• Improve relationships with colleagues and customers;
• Communicate more effectively;
• Provide better care to customers;
• Enhance hygiene in the work place;
• Apply proper etiquettes at all times;
• Handle stressful situations.
• Office management;
• Administrative services management;
• Management functions;
• Records management;
• Problem solving and decision making;
• Interpersonal and communication skills;
• Customer care ;
• Personal effectiveness;
• Team working skills;
• Time management;
• Managing stress;
• Office hygiene and etiquette.
The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.
All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate certified by the National Industrial Training Authority (NITA).
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.
All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
IRES has a firm belief that every organization has a unique purpose only they can fulfil in this world. We work with you in organizing your resources to exploit opportunities so that you can fulfil your purpose and realize full potential.