Microsoft 365 System Admin course

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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.

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The Microsoft 365 System Admin course is designed to provide individuals with the knowledge and skills needed to effectively manage and administer Microsoft 365 environments. Participants will learn about user management, security settings, and compliance management in Microsoft 365. They will also gain proficiency in administering Exchange Online, SharePoint Online, and Microsoft Teams. By the end of the course, participants will be equipped with the necessary skills to troubleshoot issues, implement security measures, and ensure compliance within a Microsoft 365 environment.


5 Days

Who should attend?

  • IT professionals
  • System administrators
  • IT support personnel
  • It is also suitable for individuals who are seeking to enhance their skills and knowledge in Microsoft 365 administration.

Course Level:
  • Understand the key components and features of Microsoft 365 and their benefits for organizations.
  • Gain proficiency in managing user accounts, licenses, and security settings in Microsoft 365.
  • Learn how to configure and manage Exchange Online, including mailboxes, email routing, and security measures.
  • Develop skills in administering SharePoint Online, including site creation, permissions management, and content organization.
  • Acquire knowledge of Microsoft Teams administration, including team creation, collaboration settings, and governance.
  • Learn about security configuration and best practices in Microsoft 365, including identity protection, data loss prevention, and compliance management.
  • Develop the ability to troubleshoot common issues and perform routine maintenance tasks in a Microsoft 365 environment.
  • Understand the importance of data protection, retention, and compliance in Microsoft 365 and learn how to implement relevant policies and features.
  • Gain hands-on experience through practical exercises and labs to reinforce the concepts learned throughout the course.
  • Prepare for Microsoft certification exams related to Microsoft 365 administration, such as the Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert.

Module: Microsoft 365 Administration

  • User management: Creating and managing user accounts, assigning licenses, and configuring user settings.
  • Security settings: Implementing security measures such as multi-factor authentication, conditional access policies, and data loss prevention.
  • Compliance management: Configuring compliance features like retention policies, eDiscovery, and data governance.

Module: Exchange Online Administration

  • Mailbox management: Creating and managing mailboxes, distribution groups, and shared mailboxes.
  • Email routing and transport rules: Configuring mail flow settings, connectors, and transport rules.
  • Email security: Implementing spam filtering, malware protection, and encryption for Exchange Online.

Module: SharePoint Online Administration

  • Site creation and management: Creating and managing SharePoint sites, libraries, lists, and pages.
  • Permissions and access control: Configuring permissions and security settings for SharePoint sites and content.
  • Content management: Implementing document versioning, metadata, and content approval workflows.

Module: Microsoft Teams Administration

  • Team creation and management: Creating and managing Teams, channels, and tabs.
  • Collaboration settings: Configuring guest access, external sharing, and app integration in Teams.
  • Governance and compliance: Implementing policies for Teams usage, retention, and data protection.

Module: Security and Compliance

  • Security configuration: Configuring security settings such as Azure AD Identity Protection, Azure Information Protection, and Microsoft Defender for Endpoint.
  • Data loss prevention: Implementing policies to prevent the unauthorized sharing of sensitive information.
  • Compliance management: Configuring compliance features like data retention, eDiscovery, and audit logging.

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Course Administration Details:


The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected]/[email protected]

Mob: +254 715 077 817/+250789621067


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817/+250789621067

Mob: +254 792516000+254 792516010 , +250 789621067 ,or mail [email protected]/[email protected]


Payment should be transferred to IRES account through bank on or before start of the course.

Send proof of payment to [email protected]/[email protected]

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