Mastering Knowledge Management with Oracle NetSuite

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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.

June 2024

Code Date Duration Location Fee Action
MKMO023 17 Jun 2024 - 21 Jun 2024 5 days Kisumu, Kenya KES 84,000 | $1,100 Register
MKMO023 17 Jun 2024 - 21 Jun 2024 5 days Kampala, Uganda $1,900 Register
MKMO023 17 Jun 2024 - 21 Jun 2024 5 days Accra, Ghana $2,400 Register
MKMO023 24 Jun 2024 - 28 Jun 2024 5 days Nakuru, Kenya KES 84,000 | $1,100 Register
MKMO023 24 Jun 2024 - 28 Jun 2024 5 days Pretoria, South Africa $2,400 Register
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June 2024

Code Date Duration Mode Fee Action
MKMO023 17 Jun 2024 - 21 Jun 2024 5 days Half-day KES 60,000 | USD 699 Register
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June 2024

17 Jun - 21 Jun 2024
5 days
KES 84,000 $1,100
17 Jun - 21 Jun 2024
5 days
17 Jun - 21 Jun 2024
5 days
24 Jun - 28 Jun 2024
5 days
KES 84,000 $1,100
24 Jun - 28 Jun 2024
5 days
I Want To See More Dates...

June 2024

Code Date Duration Mode Fee Action
MKMO023 17 Jun 2024 - 21 Jun 2024 5 days Half-day KES 60,000 | USD 699 Register
I Want To See More Dates...


In today's rapidly evolving business landscape, knowledge is not just power; it's the foundation of success. Organizations that can efficiently harness, manage, and leverage their knowledge resources gain a competitive edge, and Oracle NetSuite provides a robust platform to achieve this. This course will equip you with the skills to unlock the full potential of Oracle NetSuite for knowledge management.

You will learn in detail about Oracle NetSuite's knowledge management features, from setting up a knowledge base to fostering a culture of knowledge sharing within your organization. You will gain insights into best practices, learn from real-world case studies, and acquire the skills needed to implement effective knowledge management strategies. By the end of this course, you will be well-prepared to harness the power of Oracle NetSuite and lead your organization toward a brighter, more knowledge-driven future.


5 Days

Who Should Attend:

  • IT professionals
  • Records managers
  • Information managers
  • Knowledge workers
  • Cloud administrators
  • Business professionals and Executive managers, Knowledge Managers.
  • Anyone interested in leveraging Oracle NetSuite for effective knowledge management and those who are responsible for knowledge management within their organizations.

Course Level:

Course Objectives

  • Understand the fundamentals of knowledge management and its importance.
  • Navigate the Oracle NetSuite platform and locate essential knowledge management tools.
  • Effectively capture and document knowledge within NetSuite.
  • Organize and categorize knowledge assets for easy retrieval.
  • Establish secure access controls and permissions for knowledge sharing.
  • Foster a collaborative environment for knowledge sharing and teamwork.
  • Utilize reporting and analytics features to measure knowledge management success.
  • Implement best practices for maintaining and updating knowledge assets.
  • Troubleshoot common knowledge management challenges within Oracle NetSuite.

Course Outline

Module 1: Introduction to Knowledge Management

  • Defining Knowledge Management
  • Benefits and Significance of Knowledge Management
  • Knowledge Management Lifecycle
  • Role of Oracle NetSuite in Knowledge Management

Module 2: Navigating Oracle NetSuite

  • Overview of Oracle NetSuite Interface
  • Creating a NetSuite account
  • Configuring your NetSuite account for knowledge management
  • User Roles and Permissions

Module 3: Capturing Knowledge

  • Creating Knowledge Records
  • Documenting Best Practices
  • Uploading Documents, Files, and Media
  • Tagging and Metadata

Module 4: Organizing and Managing Knowledge

  • Knowledge Taxonomy and Categories
  • Folders and Hierarchies
  • Searching and Filtering Knowledge

Module 5: Knowledge Sharing and Collaboration

  • Sharing Knowledge with Team Members within NetSuite
  • Discussion Boards and Forums
  • Real-time Collaboration Tools
  • Email integration for knowledge sharing and sharing of links.

Module 6: Security and Access Control

  • Managing User Access
  • Permissions and Roles
  • Data Security Best Practices

Module 7: Knowledge Analytics and Reporting

  • Monitoring Knowledge Usage
  • Creating Custom Reports
  • Identifying Trends and Knowledge Gaps

Module 8: Integration with Other Tools

  • Integrating Oracle NetSuite with other applications.

Related Courses

Course Administration Details:


The instructor-led training is delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected].  

Mob: +254 715 077 817


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817.

Mobile: +254 792516000+254 792516010 or mail [email protected]


Payment should be transferred to IRES account through bank before the course start date

Send proof of payment to [email protected]

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