Life Insurance Code of Practice Course


Introduction

This Course provides an overview of the new Life Insurance Code of Practice and how it applies to insurers’ relationships with consumers, including when consumers are buying insurance, making claims or complaints and requesting information.

Duration

5 Days

Who Should Attend

This Course applies to individuals who typically work in small or large life insurance businesses dealing with retail and / or commercial clients and are required to know the Code standards so they can apply them when dealing with consumers.  

Course Objectives 

On completion of this unit, students will have detailed knowledge of:

  • the Code’s objectives and coverage 
  • who is bound by the Code  
  • how the Code sets standards for service and professionalism 
  • how the Code protects consumers  
  • the new timeframes established by the Code 
  • Code monitoring and enforcement.  

Course Outline

1. Sales and Advertising

  • Advertising
  • Sales rules
  • Training and monitoring
  • Authorised representatives
  • Sales practice concerns
  • Consumer credit insurance 

2. Buying and Altering Policies 

  • Buying a policy 
  • Underwriting a policy 
  • Timeframes 
  • Offering terms 
  • Communicating with a consumer 
  • Replacing existing policies 

3. Claims 

  • Claims management 
  • Timeframes 
  • Assessing a claim 
  • Necessary information 
  • Standards for service providers 
  • Complaints 
  • Accepting and declining claims 
  • Income-related claims 
  • Ongoing information 
  • Income-related payments 
  • Extra support 

4. Additional Support 

  • Urgent financial need 
  • Proof of urgent financial need 
  • Financial support 
  • Policy changes and financial hardship 
  • Activity: Urgent financial need 
  • Common difficulties 
  • Identifying needs 
  • Inappropriate sales 
  • Remedying an inappropriate sale 

5. Complaints and Disputes 

  • Complaints review 
  • The standard complaints process 
  • Policies owned by super fund trustees 
  • Response from super fund trustees 
  • Policies not owned by super fund trustees 
  • Dispute resolution body 
  • Complaints versus disputes 
  • Binding decisions 

6. Governance and Monitoring 

  • Breaches 
  • Your responsibilities 
  • LCCC’s responsibilities 
  • Sanctions 
  • Imposing sanctions 
  • FSC’s powers  

Enroll for this Course

We are proud to offer this course in a variety of training formats to suit your needs.

IRES

Enroll to In-Person (Face to Face)

We use the highest quality learning facilities to make sure your experience is as comfortable as possible.

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IRES

Enroll for a Virtual Zoom Class

Join a scheduled class with a live instructor and other delegates.

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IRES

Enroll for Online Self-paced Class

Keep track of your own progression throughout your course and ensure continuous improvement.

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Benefits of Taking a Course at IRES

LEARN

Our courses are carefully curated to keep you abreast of latest industry trends, technological advancements, and best practices. We employ a variety of teaching methodologies, including hands-on workshops, case studies, and interactive sessions, all aimed at fostering an engaging and effective learning environment. Our expert instructors bring a wealth of knowledge and real-world experience, providing our clients with insights that can be immediately applied in their professional lives.

NETWORK

Our courses serve as a vibrant platform for professionals to connect and engage with a diverse community of peers, industry leaders, and experts. By participating in our programs, you gain access to an invaluable network that spans across various sectors and geographical boundaries. This networking aspect is not just about forming professional relationships; it's about creating a supportive ecosystem where ideas, opportunities, and collaborations can flourish.

GROW

Our courses are designed to challenge and inspire professionals to step out of their comfort zones and explore new horizons. Through a combination of theoretical knowledge and practical application, our programs help professionals refine their existing skills and acquire new ones, making them more versatile and competitive.

FAQs & Course Administration Details:

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on Phone: +254 715 077 817 or Email: [email protected].
The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Payment should be transferred to IRES account through bank on or before start of the course. Send proof of payment to [email protected].
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer. Email: [email protected] Phone: +254 715 077 817.