Introduction
Knowledge management is crucial for organizations to effectively leverage their intellectual capital and drive innovation. In this comprehensive course, you will learn how to harness the power of Wiki platforms to facilitate knowledge creation, sharing, and collaboration within your organization. You will explore knowledge management principles, discover the benefits of using Wiki platforms, and gain hands-on experience in implementing and managing a Wiki-based knowledge management system.
Duration
10 days
Who Should Attend:
- Business professionals
- Knowledge managers
- Team leaders and managers
- IT professionals
- Anyone interested in improving knowledge sharing and collaboration in their organization
Course Level:
Course Objectives
By the end of this course, participants should be able to:
- Understand the fundamentals of Knowledge Management (KM) and its importance in organizations.
- Identify the benefits of using a wiki for KM.
- Select an appropriate wiki platform and set it up for KM purposes.
- Create and organize content in the wiki to maximize knowledge sharing and retrieval.
- Implement best practices for maintaining and updating the wiki.
- Foster a culture of collaboration and knowledge sharing within their organization.
- Measure the effectiveness of their wiki-based KM system and make continuous improvements.
Course Outline
Module 1: Introduction to Knowledge Management
- Understanding knowledge as an organizational asset
- The role of knowledge management in business success
- Key concepts and terminology in knowledge management
Module 2: The Wiki as a Knowledge Management Tool
- What is a Wiki platform?
- Benefits of using Wiki platforms for knowledge management
- Types of Wiki platforms and their features
Module 3: Setting Up Your Wiki
- Installing and configuring the wiki software
- User access and permissions
- Creating a taxonomy for organizing knowledge
- Customizing the wiki interface
Module 4: Planning Your Wiki-Based Knowledge Management System
- Assessing your organization's knowledge management needs
- Setting clear objectives and goals
- Identifying stakeholders and building a team
Module 5: Designing Information Architecture
- Structuring content for effective knowledge management
- Taxonomies, categories, and hierarchies
- Content tagging and metadata
Module 6: Wiki Platform Selection and Setup
- Evaluating and choosing a Wiki platform
- Installation and configuration
- User access control and security considerations
Module 7: Populating Your Wiki
- Creating and formatting content
- Uploading documents and media
- Integrating existing knowledge resources
Module 8: Knowledge Sharing and Collaboration
- Creating a culture of knowledge sharing
- Facilitating collaboration and discussion
- User engagement and feedback mechanisms
Module 9: Managing and Maintaining Your Wiki
- Monitoring usage and performance
- Handling updates and upgrades
- Dealing with content governance and quality control
- Measuring the impact of your knowledge management system
Module 10: Training and Adoption
- Developing training programs for Wiki platform users
- Overcoming resistance to change
- Encouraging active participation
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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