Knowledge Management with Wiki Platforms Course


Knowledge management is crucial for organizations to effectively leverage their intellectual capital and drive innovation. In this comprehensive course, you will learn how to harness the power of Wiki platforms to facilitate knowledge creation, sharing, and collaboration within your organization. You will explore knowledge management principles, discover the benefits of using Wiki platforms, and gain hands-on experience in implementing and managing a Wiki-based knowledge management system.


10 days

Who Should Attend:

  • Business professionals
  • Knowledge managers
  • Team leaders and managers
  • IT professionals
  • Anyone interested in improving knowledge sharing and collaboration in their organization

Course Objectives

By the end of this course, participants should be able to:

  • Understand the fundamentals of Knowledge Management (KM) and its importance in organizations.
  • Identify the benefits of using a wiki for KM.
  • Select an appropriate wiki platform and set it up for KM purposes.
  • Create and organize content in the wiki to maximize knowledge sharing and retrieval.
  • Implement best practices for maintaining and updating the wiki.
  • Foster a culture of collaboration and knowledge sharing within their organization.
  • Measure the effectiveness of their wiki-based KM system and make continuous improvements.

Course Outline

Module 1: Introduction to Knowledge Management

  • Understanding knowledge as an organizational asset
  • The role of knowledge management in business success
  • Key concepts and terminology in knowledge management

Module 2: The Wiki as a Knowledge Management Tool

  • What is a Wiki platform?
  • Benefits of using Wiki platforms for knowledge management
  • Types of Wiki platforms and their features

Module 3: Setting Up Your Wiki

  • Installing and configuring the wiki software
  • User access and permissions
  • Creating a taxonomy for organizing knowledge
  • Customizing the wiki interface

Module 4: Planning Your Wiki-Based Knowledge Management System

  • Assessing your organization's knowledge management needs
  • Setting clear objectives and goals
  • Identifying stakeholders and building a team

Module 5: Designing Information Architecture

  • Structuring content for effective knowledge management
  • Taxonomies, categories, and hierarchies
  • Content tagging and metadata

Module 6: Wiki Platform Selection and Setup

  • Evaluating and choosing a Wiki platform
  • Installation and configuration
  • User access control and security considerations

Module 7: Populating Your Wiki

  • Creating and formatting content
  • Uploading documents and media
  • Integrating existing knowledge resources

Module 8: Knowledge Sharing and Collaboration

  • Creating a culture of knowledge sharing
  • Facilitating collaboration and discussion
  • User engagement and feedback mechanisms

Module 9: Managing and Maintaining Your Wiki

  • Monitoring usage and performance
  • Handling updates and upgrades
  • Dealing with content governance and quality control
  • Measuring the impact of your knowledge management system

Module 10: Training and Adoption

  • Developing training programs for Wiki platform users
  • Overcoming resistance to change
  • Encouraging active participation

Enroll for this Course

We are proud to offer this course in a variety of training formats to suit your needs.


Enroll for a Face-to-Face (In-Person) Class

We use the highest quality learning facilities to make sure your experience is as comfortable as possible.

Register Here

Enroll for a Virtual (Zoom) Class

Join a scheduled class with a live instructor and other delegates.

Register Here

Enroll for an Online Self-Paced Class

Keep track of your own progression throughout your course and ensure continuous improvement.

Register Here

Benefits of Taking a Course at IRES


Our courses are carefully curated to keep you abreast of latest industry trends, technological advancements, and best practices. We employ a variety of teaching methodologies, including hands-on workshops, case studies, and interactive sessions, all aimed at fostering an engaging and effective learning environment. Our expert instructors bring a wealth of knowledge and real-world experience, providing our clients with insights that can be immediately applied in their professional lives.


Our courses serve as a vibrant platform for professionals to connect and engage with a diverse community of peers, industry leaders, and experts. By participating in our programs, you gain access to an invaluable network that spans across various sectors and geographical boundaries. This networking aspect is not just about forming professional relationships; it's about creating a supportive ecosystem where ideas, opportunities, and collaborations can flourish.


Our courses are designed to challenge and inspire professionals to step out of their comfort zones and explore new horizons. Through a combination of theoretical knowledge and practical application, our programs help professionals refine their existing skills and acquire new ones, making them more versatile and competitive.

FAQs & Course Administration Details:

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on Phone: +254 715 077 817 or Email: [email protected].
The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Payment should be transferred to IRES account through bank on or before start of the course. Send proof of payment to [email protected].
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer. Email: [email protected] Phone: +254 715 077 817.