Intranets and Portals for Knowledge Sharing Course


Intranets and portals play a pivotal role in modern organizations by facilitating seamless communication, collaboration, and knowledge sharing among employees. This course is designed to equip you with the knowledge and practical skills needed to create, manage, and optimize intranets and portals for effective knowledge sharing within your organization. It will help you learn to build a knowledge-sharing culture while still ensuring security and privacy and equip you with skills for measuring success through analytics and gaining insights into emerging trends in Knowledge sharing.


10 Days

Who Should Attend:

IT Professionals, Knowledge Management Specialists, Managers and Executives, Human Resources (HR) Professionals, Content Creators and Curators, Business Analysts and Consultants and Advisers.

Course Objectives

  • Understand the fundamentals of intranets, portals, and their significance in modern workplaces.
  • Explore the key principles and best practices of knowledge sharing within organizations.
  • Learn how to plan, design, and implement an intranet and portal for knowledge sharing.
  • Discover various tools, technologies, and platforms available for building and managing intranets and portals.
  • Develop strategies to encourage employee engagement and participation in knowledge sharing.
  • Master content creation, curation, and organization techniques to enhance knowledge accessibility.
  • Explore security and privacy considerations when implementing intranets and portals.
  • Measure the effectiveness of your intranet or portal through analytics and user feedback.
  • Troubleshoot common issues and challenges related to intranet and portal management.
  • Stay updated with emerging trends and future developments in intranet and portal technology.

Course Outline

Module 1: Introduction to Intranets and Portals

  • Defining Intranets and Portals and their key features
  • Evolution and Significance in Modern Organizations
  • Benefits and Challenges of Intranets and Portals

Module 2: Knowledge Sharing in Organizations

  • Understanding Knowledge Sharing
  • Types of Knowledge: Tacit vs. Explicit
  • Knowledge Management Frameworks
  • Building a Knowledge-Sharing Culture

Module 3: Planning and Designing Your Intranet or Portal

  • Needs Assessment and Stakeholder Analysis
  • Setting Clear Objectives and Goals
  • Information Architecture and User Experience Design
  • Accessibility and Inclusivity Considerations

Module 4: Building and Customizing Your Intranet or Portal

  • Selecting the Right Technology and Platform
  • Collaboration Tools and Features
  • Integration with Existing Systems

Module 5: Content Creation and Management

  • Creating Engaging and Relevant Content
  • Organizing Knowledge Resources
  • Version Control and Document Management
  • Taxonomy and Metadata

Module 6: User Engagement and Adoption

  • Strategies for Employee Engagement
  • Gamification and Incentives
  • Training and Onboarding
  • Measuring Adoption Rates

Module 7: Security and Privacy

  • Data Security Best Practices
  • User Access Control
  • Compliance with Regulations
  • Data Backup and Recovery

Module 8: Analytics and Performance Measurement

  • Key Performance Indicators (KPIs)
  • User Analytics and Behavior Tracking
  • Feedback and Surveys
  • Continuous Improvement Strategies

Module 9: Troubleshooting and Maintenance

  • Common Intranet and Portal Issues
  • Maintenance and Updates
  • User Support and Helpdesk
  • Disaster Recovery Planning

Module 10: Emerging Technology in Intranets and Portals

  • Integration with AI-driven Knowledge Management
  • Designing Intranets Using Blockchain technology
  • Using natural Language Processing in Intranet and Portal

Enroll for this Course

We are proud to offer this course in a variety of training formats to suit your needs.


Enroll for a Face-to-Face (In-Person) Class

We use the highest quality learning facilities to make sure your experience is as comfortable as possible.

Register Here

Enroll for a Virtual (Zoom) Class

Join a scheduled class with a live instructor and other delegates.

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Enroll for an Online Self-Paced Class

Keep track of your own progression throughout your course and ensure continuous improvement.

Register Here

Benefits of Taking a Course at IRES


Our courses are carefully curated to keep you abreast of latest industry trends, technological advancements, and best practices. We employ a variety of teaching methodologies, including hands-on workshops, case studies, and interactive sessions, all aimed at fostering an engaging and effective learning environment. Our expert instructors bring a wealth of knowledge and real-world experience, providing our clients with insights that can be immediately applied in their professional lives.


Our courses serve as a vibrant platform for professionals to connect and engage with a diverse community of peers, industry leaders, and experts. By participating in our programs, you gain access to an invaluable network that spans across various sectors and geographical boundaries. This networking aspect is not just about forming professional relationships; it's about creating a supportive ecosystem where ideas, opportunities, and collaborations can flourish.


Our courses are designed to challenge and inspire professionals to step out of their comfort zones and explore new horizons. Through a combination of theoretical knowledge and practical application, our programs help professionals refine their existing skills and acquire new ones, making them more versatile and competitive.

FAQs & Course Administration Details:

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on Phone: +254 715 077 817 or Email: [email protected].
The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Payment should be transferred to IRES account through bank on or before start of the course. Send proof of payment to [email protected].
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer. Email: [email protected] Phone: +254 715 077 817.