Interpersonal Skills for the HR professional Course


INTRODUCTION

It is a 5-day interactive course that is designed for human resources professionals. As a human resource professional, you do a lot more than just technical human resources work. Support must be constantly provided to employees and line managers. This is why human resources professionals find themselves having to capitalize on their human relations abilities, or soft skills, to deliver their work effectively. This is the beauty of this course; it stands apart in recognizing situations in organizations that demand special care and attention from human resources professionals outside of their technical human resources competencies. This course addresses those situations and shows you how to develop the right soft skills to handle them.

DURATION

5 days.

WHO SHOULD ATTEND

Human resources professionals or those who are about to start a career in human resources such as administrators and specialists. The course is also beneficial for experienced officers and managers in human resources who wish to update their knowledge and skills about the latest techniques in the various human resources functions.

COURSE OBJECTIVES

By the end of the course, participants will be able to:

  • Define communication and explain its importance to the work of human resources professionals
  • Apply the main principles of business and report writing
  • Produce written human resources correspondence and sample human resources reports
  • Practice the basic skills of conflict resolution including influencing
  • Explain the importance of customer service in human resources and the steps to build the required mindset
  • Choose the most appropriate basic coaching and counseling techniques in human resources in specific situations.

TOPICS TO BE COVERED

Day 1-Human resources and communication

  • Definition of communication
  • Communication in HR
  • Characteristics of an effective HR communicator
  • Questioning techniques
  • Listening and empathy
  • Interviewing techniques:
    • The STAR technique
    • The FACT technique
    • The probing technique
    • The leading technique
    • Basics of public speaking

Day 2-HR business communication and HR reports

  • Basics of business writing
  • Writing HR reports
  • Common mistakes in writing HR correspondence and reports
  • Examples of HR correspondence and reports

Day 3-Conflict resolution: A required skill for HR professionals

  • Definition of conflict
  • Sources of conflict in HR
  • Thomas Kilmann conflict model
  • Influencing skills
  • Practical applications in HR

Day 4-Client-centric HR departments

  • Definition of customer service
  • Internal customers versus external customers
  • The importance of customer service in HR
  • Who are the HR customers
  • Building a customer service mentality in the HR department

Day 5-Coaching and counseling employees and line managers

  • Coaching, counseling and mentoring
  • Importance of coaching and counseling to HR professionals
  • Differences between coaching, counseling and mentoring
  • The 5 principles of coaching:
  1. feedback
  2. accountability
  3. challenge
  4. tension
  5. systems
    • The 'TGROW' model of a super coach:
      • Choosing a topic
      • Setting a goal
      • Checking reality
      • Identifying options
      • Gaining commitment through will

Enroll for this Course

We are proud to offer this course in a variety of training formats to suit your needs.

IRES

Enroll to In-Person (Face to Face)

We use the highest quality learning facilities to make sure your experience is as comfortable as possible.

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IRES

Enroll for a Virtual Zoom Class

Join a scheduled class with a live instructor and other delegates.

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IRES

Enroll for Online Self-paced Class

Keep track of your own progression throughout your course and ensure continuous improvement.

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Benefits of Taking a Course at IRES

LEARN

Our courses are carefully curated to keep you abreast of latest industry trends, technological advancements, and best practices. We employ a variety of teaching methodologies, including hands-on workshops, case studies, and interactive sessions, all aimed at fostering an engaging and effective learning environment. Our expert instructors bring a wealth of knowledge and real-world experience, providing our clients with insights that can be immediately applied in their professional lives.

NETWORK

Our courses serve as a vibrant platform for professionals to connect and engage with a diverse community of peers, industry leaders, and experts. By participating in our programs, you gain access to an invaluable network that spans across various sectors and geographical boundaries. This networking aspect is not just about forming professional relationships; it's about creating a supportive ecosystem where ideas, opportunities, and collaborations can flourish.

GROW

Our courses are designed to challenge and inspire professionals to step out of their comfort zones and explore new horizons. Through a combination of theoretical knowledge and practical application, our programs help professionals refine their existing skills and acquire new ones, making them more versatile and competitive.

FAQs & Course Administration Details:

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on Phone: +254 715 077 817 or Email: [email protected].
The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Payment should be transferred to IRES account through bank on or before start of the course. Send proof of payment to [email protected].
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer. Email: [email protected] Phone: +254 715 077 817.

Who else has taken this course?


# Job Title Organisation Country
1 Dev Ires Kenya
2 Human Resource Manager SOS Children Village Somalia