Interpersonal Skills for the HR professional Course


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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.


June 2024

Code Date Duration Location Fee Action
ISP05 24 Jun 2024 - 28 Jun 2024 5 days Mombasa, Kenya KES 92,000 | $1,100 Register
ISP05 24 Jun 2024 - 28 Jun 2024 5 days Cape Town, South Africa $2,400 Register
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

June 2024

Date
Duration
Location
Fee
Action
24 Jun - 28 Jun 2024
5 days
Mombasa
KES 92,000 $1,100
24 Jun - 28 Jun 2024
5 days
Cape Town
$2,400
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


INTRODUCTION

It is a 5-day interactive course that is designed for human resources professionals. As a human resource professional, you do a lot more than just technical human resources work. Support must be constantly provided to employees and line managers. This is why human resources professionals find themselves having to capitalize on their human relations abilities, or soft skills, to deliver their work effectively. This is the beauty of this course; it stands apart in recognizing situations in organizations that demand special care and attention from human resources professionals outside of their technical human resources competencies. This course addresses those situations and shows you how to develop the right soft skills to handle them.

DURATION

5 days.

WHO SHOULD ATTEND

Human resources professionals or those who are about to start a career in human resources such as administrators and specialists. The course is also beneficial for experienced officers and managers in human resources who wish to update their knowledge and skills about the latest techniques in the various human resources functions.


Course Level:

COURSE OBJECTIVES

By the end of the course, participants will be able to:

  • Define communication and explain its importance to the work of human resources professionals
  • Apply the main principles of business and report writing
  • Produce written human resources correspondence and sample human resources reports
  • Practice the basic skills of conflict resolution including influencing
  • Explain the importance of customer service in human resources and the steps to build the required mindset
  • Choose the most appropriate basic coaching and counseling techniques in human resources in specific situations.

TOPICS TO BE COVERED

Day 1-Human resources and communication

  • Definition of communication
  • Communication in HR
  • Characteristics of an effective HR communicator
  • Questioning techniques
  • Listening and empathy
  • Interviewing techniques:
    • The STAR technique
    • The FACT technique
    • The probing technique
    • The leading technique
    • Basics of public speaking

Day 2-HR business communication and HR reports

  • Basics of business writing
  • Writing HR reports
  • Common mistakes in writing HR correspondence and reports
  • Examples of HR correspondence and reports

Day 3-Conflict resolution: A required skill for HR professionals

  • Definition of conflict
  • Sources of conflict in HR
  • Thomas Kilmann conflict model
  • Influencing skills
  • Practical applications in HR

Day 4-Client-centric HR departments

  • Definition of customer service
  • Internal customers versus external customers
  • The importance of customer service in HR
  • Who are the HR customers
  • Building a customer service mentality in the HR department

Day 5-Coaching and counseling employees and line managers

  • Coaching, counseling and mentoring
  • Importance of coaching and counseling to HR professionals
  • Differences between coaching, counseling and mentoring
  • The 5 principles of coaching:
  1. feedback
  2. accountability
  3. challenge
  4. tension
  5. systems
    • The 'TGROW' model of a super coach:
      • Choosing a topic
      • Setting a goal
      • Checking reality
      • Identifying options
      • Gaining commitment through will

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Course Administration Details:

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate.

TRAINING VENUE

The training is residential and will be held at IRES training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact the Training Officer.

Email: [email protected]

Mob: +254 715 077 817

Tel: 020 211 3814

PAYMENT

Payment should be transferred to IRES account through bank before the course start date

Send proof of payment to [email protected]


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# Job Title Organisation Country
1 Dev Ires Kenya
2 Human Resource Manager SOS Children Village Somalia

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