Fundamentals of Claims Handling Course


Introduction

Claims handling service is the basis on which an insurance company is ultimately judged by clients and the key issue affecting the reputation of the insurer. The payment of legitimate claims represents the delivery of the promise at the heart of the insurance contract. Indeed, for many insurance companies, excellent claims handling service is considered to be a differentiator that distinguishes them from the competition. Excellence in claims handling is a competitive edge for an insurance company and it is a service that clients greatly value. Payment of legitimate insurance claims for losses that have been suffered by the insured is the primary reason for buying insurance. Achieving excellence in claims handling should be a fundamental objective of any insurance company.

The ultimate test or objective for insurers is that claims are handled in a consistent, yet flexible and fair manner that is transparent, accurate and timely, as well as secure and compliant. This outcome will deliver the necessary features of partnership with clients, insurance agents and (as appropriate) insurance brokers. This course is designed to give participants insights into the effective claims processing at different stages that will add value to the company’s general operations.

Duration

5 Days

Who Should Attend

  • Lower Cadre Staff working in Claims Department
  • Staff working in Insurance Departments in Non-Insurance organizations.
  • New Staff working in claims department having no experience
  • Staff working in the branch offices
  • Staff working in brokerage firms handling claims
  • Staff working in other departs i.e. underwriting, reinsurance and finance with no exposure on claims handling processes.
  • Customer Service Officers.

 

COURSE OBJECTIVES

  • Identify the activities in the claims handling process
  • Understand application of the principles of insurance in the claims handling process
  • Understand the role of service providers in claims handling
  • Be able to handle claims arising out of the different classes of insurance
  • Understand regulation governing claims
  • Have the ability to effectively handle claims
  • Understand the role of customer relationship in managing claims.

COURSE CONTENT

  • Application of principles of insurance
  • The claims handling procedures
  • Determination of liability in claims and the skills required
  • Determining the extent of indemnity and evaluation
  • Importance and use of claims information
  • Third party claims
  • Effective negotiation and settlement of claims
  • Role and importance of service providers
  • Role of customer care in claims handling.

Enroll for this Course

We are proud to offer this course in a variety of training formats to suit your needs.

IRES

Enroll for In-Person (Face to Face) Class

We use the highest quality learning facilities to make sure your experience is as comfortable as possible.

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IRES

Enroll for a Virtual Zoom Class

Join a scheduled class with a live instructor and other delegates.

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IRES

Enroll for Online Self-paced Class

Keep track of your own progression throughout your course and ensure continuous improvement.

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Benefits of Taking a Course at IRES

LEARN

Our courses are carefully curated to keep you abreast of latest industry trends, technological advancements, and best practices. We employ a variety of teaching methodologies, including hands-on workshops, case studies, and interactive sessions, all aimed at fostering an engaging and effective learning environment. Our expert instructors bring a wealth of knowledge and real-world experience, providing our clients with insights that can be immediately applied in their professional lives.

NETWORK

Our courses serve as a vibrant platform for professionals to connect and engage with a diverse community of peers, industry leaders, and experts. By participating in our programs, you gain access to an invaluable network that spans across various sectors and geographical boundaries. This networking aspect is not just about forming professional relationships; it's about creating a supportive ecosystem where ideas, opportunities, and collaborations can flourish.

GROW

Our courses are designed to challenge and inspire professionals to step out of their comfort zones and explore new horizons. Through a combination of theoretical knowledge and practical application, our programs help professionals refine their existing skills and acquire new ones, making them more versatile and competitive.

FAQs & Course Administration Details:

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on Phone: +254 715 077 817 or Email: [email protected].
The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Payment should be transferred to IRES account through bank on or before start of the course. Send proof of payment to [email protected].
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer. Email: [email protected] Phone: +254 715 077 817.