Executive Secretary Management/Personal Assistant Course

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Register for this course

We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.

June 2024

Code Date Duration Location Fee Action
ESM062 24 Jun 2024 - 28 Jun 2024 5 days Nakuru, Kenya KES 84,000 | $1,100 Register
ESM062 24 Jun 2024 - 28 Jun 2024 5 days Pretoria, South Africa $2,400 Register
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

June 2024

24 Jun - 28 Jun 2024
5 days
KES 84,000 $1,100
24 Jun - 28 Jun 2024
5 days
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


What does it mean to be an executive secretary? As an Executive Secretary, your job often involves assisting management and executives, using a range of organizational and communication skills, and various project management skills to keep the office setting function effortlessly.

Similarly, you will have to handle all the administrative details of meetings, conference and simultaneously prepare meeting documents and note the minutes at meetings for future reviews, schedule appointments, business meetings, organize paper and electronic filings, manage projects, handle telephonic, postal and e-mail correspondence, and handle travel arrangements. Such roles demand a multi-talented skill to become successful in such a job.

Without an executive secretary or a Personal Assistant, organizing, planning, communicating, and helping manage office situations can lead to confusion, disorganization, and chaos.

Secretaries are usually the face of the company and are the first points of contact for visitors entering or visiting the organization. Executive Secretaries must have an outstanding personality and excellent customer service skills.

Mastering modern secretarial skills is imperative to create an efficient and strong office environment that pushes business development. Secretaries must exhibit a high professional image at all times in the workplace. These skills can be learned and require little training and much practice.


5 Days

Who should attend

This program is designed for personnel who perform the tasks within the secretarial or administrative position. This program is for all those who would want to improve their skills for such important administrative positions.

Executive Secretaries, Senior Secretaries and Personal Assistants working for the Chief Executive, Heads of Departments and their Deputies, Secretaries, administrative assistants, Office Managers, Coordinators, must undertake this training program. Individuals who want to learn new skills in administration, multi-tasking, and interpersonal skills should enroll for this course.

Course Level:

Course Objectives

By the end of the Executive Secretarial Training Course, participants of this program will be able to:

  • Determine the secretary’s role and its importance in the modern offices
  • Develop the important secretarial skills required in a modern-day business
  • Emit the drive to grow in secretarial practices
  • Create a positive impact on the performance of the organization as a whole
  • Boost your written and face-to-face communication
  • Enhance their interpersonal skills
  • Set priorities and manage time efficiently
  • Learn to think proactively and positively
  • Learn to set up effective filing and records management systems
  • Learn to organize and manage petty cash
  • Manage stock and stationery supplies
  • Handle Stress and learn stress management techniques
  • Enhance telephone skills
  • Be assertive and build a good rapport with stakeholders

Course Outline

Module 1: Concept of The Secretary

  • Role of Secretary in a Modern-day Organization
  • Tasks of a secretary/ administrative assistant: New Trends
  • Advantages of secretarial Practice and skills
  • Effective functioning secretarial Styles
  • Attributes of a Successful Secretary
  • Awareness of the business environment
  • Important skills to qualify as an efficient Secretary
  • Challenges of a Secretary at the workplace

Module 2: Organizational Skills

  • Organizing Oneself
  • Organizing the Office
  • Organizing multiple Tasks
  • Organizing Meetings
  • Organizing Travel Arrangements
  • Managing Time and Setting Priorities
  • Time Wasters and Time Savers
  • SMART Goals

Module 3: Business Communication

  • Verbal and written communication skills
  • Professional business writing
  • Obtaining your objective with the reader
  • Expectations of readers
  • Active Listening
  • Cross-Cultural Communication
  • Etiquette of e-mail writing
  • Report writing and Proof-reading
  • Deliver effective presentations

Module 4: Stress management

  • Stress management techniques
  • Causes and symptoms
  • Identifying your stressors
  • How stress affects performance
  • Formulating a comprehensive stress management plan
  • Understanding the root causes of stress
  • Relaxation techniques for keeping the mind and body sharp
  • Understand the life cycle of stressful thinking

Module 5: Office Technology

  • Office Technology: The next step
  • Use of the latest Technology to aid tasks
  • Planners, Schedulers, Digital Assistants
  • Office ergonomics and set-up
  • Desk Management
  • Overuse and Abuse of technology
  • Amplifying the use of office technology
  • Basic Finance and accounting software
  • Basic Stock Control And Stationery
  • Basic Secretarial Tools and Applications

Module 6: Interpersonal Skills

  • Personality Development
  • Negotiation Skills
  • Time Management
  • Business Etiquette
  • Body Language
  • Human Resource Management Skills
  • Problem-solving techniques and Decision Making
  • Effective delegation
  • Project management techniques for meeting tight deadlines
  • Planning methodologies
  • Conflict resolution techniques

Module 7: Ethics and professionalism

  • Office Ethics: Base Principles
  • Confidentiality
  • Managing Conflict in the Workplace
  • Maintaining Appropriate Professional Image
  • Timekeeping And Punctuality
  • Saying ‘No’ Constructively And Giving Alternatives
  • Urgency And Importance
  • Safety & Security
  • Policies and Compliance

Module 8: Information Management

  • Record Management
  • Filling Techniques
  • Effective Filing Systems
  • Data Management
  • Storing and Retrieving Data
  • Distribution and Use of Data
  • Use of Spreadsheets: Excel
  • Digitalization of records
  • Automation of Information flow

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Course Administration Details:


The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected]/[email protected]

Mob: +254 715 077 817/+250789621067


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817/+250789621067

Mob: +254 792516000+254 792516010 , +250 789621067 ,or mail [email protected]/[email protected]


Payment should be transferred to IRES account through bank on or before start of the course.

Send proof of payment to [email protected]/[email protected]

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