Executive Office Management and Support Course


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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.


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Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


Introduction.

This Course is designed to equip professionals in healthcare settings with the necessary skills and knowledge to effectively manage executive offices and provide high-quality support to healthcare executives and leadership teams. This course focuses on the unique challenges and demands of healthcare administration, emphasizing the critical role of executive assistants and office managers in ensuring the smooth operation of healthcare facilities.

 Duration.

10 Days

Who Should Attend.

  • Executive Assistants
  • Office Managers
  • Administrative Professionals
  • Healthcare Administrators
  • Medical Office Managers
  • Clinic Coordinators

Course Level:

Course Objectives.

  • Understand the fundamentals of healthcare administration and the organizational structure of healthcare facilities.
  • Develop effective communication skills for interacting with healthcare executives, staff, and patients.
  • Master time management and organizational skills to efficiently handle executive office responsibilities.
  • Utilize technology and software tools relevant to healthcare administration.
  • Demonstrate professionalism and discretion in handling sensitive healthcare information.
  • Identify and implement best practices for managing healthcare executive calendars, appointments, and meetings.
  • Enhance problem-solving and decision-making skills in healthcare-related scenarios.
  • Develop leadership and teamwork skills to collaborate effectively within healthcare organizations.
  • Familiarize themselves with healthcare regulations, compliance, and ethical considerations.
  • Implement strategies for managing healthcare office budgets and resources.

Course Outline.

Module 1: Introduction to Healthcare Administration

  • Overview of healthcare industry
  • Healthcare organizational structures
  • Roles and responsibilities of executive office professionals in healthcare

Module 2: Communication Skills in Healthcare

  • Effective verbal and written communication
  • Handling patient and family inquiries
  • Interacting with healthcare professionals

Module 3: Time Management and Organization

  • Prioritizing tasks and responsibilities
  • Managing healthcare executive calendars
  • Handling emergencies and crises

Module 4: Technology and Software Tools

  • Healthcare-specific software and applications
  • Electronic health records (EHR) systems
  • Data security and privacy considerations

Module 5: Confidentiality and Ethics

  • Handling sensitive healthcare information
  • Ethical dilemmas in healthcare administration
  • HIPAA compliance

Module 6: Appointment and Meeting Management

  • Scheduling appointments and meetings
  • Preparing agendas and documentation
  • Managing executive travel arrangements

Module 7: Problem Solving and Decision Making

  • Analyzing healthcare-related challenges
  • Identifying solutions and making informed decisions
  • Crisis management in healthcare

Module 8: Leadership and Teamwork

  • Building effective teams in healthcare
  • Leadership skills for executive office professionals
  • Conflict resolution in healthcare settings

Module 9: Healthcare Regulations and Compliance

  • Overview of healthcare regulations
  • Compliance with industry standards
  • Legal considerations in healthcare administration

Module 10: Budget Management and Resource Allocation

  • Managing healthcare office budgets
  • Allocating resources efficiently
  • Cost containment strategies

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Course Administration Details:

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Institute(IRES) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected] or [email protected]

Mob: +254 715 077 817/+250789621067

TAILOR- MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817/+250789621067

Mob: +254 792516000+254 792516010 , +250 789621067 ,or mail [email protected] or [email protected]

PAYMENT

Payment should be transferred to IRES account through bank on or before start of the course.

Send proof of payment to [email protected] or [email protected]


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Who else has taken this course?


# Job Title Organisation Country
1 Senior Office Assistant Kenyatta National Hospital Kenya
2 Senior Office Assistant Kenyatta National Hospital Kenya
3 Senior Office Assistant Kenyatta National Hospital Kenya
4 Office Assistant Kenyatta National Hospital Kenya
5 Office Assistant Kenyatta National Hospital Kenya

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