Introduction.
This Course is designed to equip professionals in healthcare settings with the necessary skills and knowledge to effectively manage executive offices and provide high-quality support to healthcare executives and leadership teams. This course focuses on the unique challenges and demands of healthcare administration, emphasizing the critical role of executive assistants and office managers in ensuring the smooth operation of healthcare facilities.
Duration.
10 Days
Who Should Attend.
- Executive Assistants
- Office Managers
- Administrative Professionals
- Healthcare Administrators
- Medical Office Managers
- Clinic Coordinators
Course Level:
Course Objectives.
- Understand the fundamentals of healthcare administration and the organizational structure of healthcare facilities.
- Develop effective communication skills for interacting with healthcare executives, staff, and patients.
- Master time management and organizational skills to efficiently handle executive office responsibilities.
- Utilize technology and software tools relevant to healthcare administration.
- Demonstrate professionalism and discretion in handling sensitive healthcare information.
- Identify and implement best practices for managing healthcare executive calendars, appointments, and meetings.
- Enhance problem-solving and decision-making skills in healthcare-related scenarios.
- Develop leadership and teamwork skills to collaborate effectively within healthcare organizations.
- Familiarize themselves with healthcare regulations, compliance, and ethical considerations.
- Implement strategies for managing healthcare office budgets and resources.
Course Outline.
Module 1: Introduction to Healthcare Administration
- Overview of healthcare industry
- Healthcare organizational structures
- Roles and responsibilities of executive office professionals in healthcare
Module 2: Communication Skills in Healthcare
- Effective verbal and written communication
- Handling patient and family inquiries
- Interacting with healthcare professionals
Module 3: Time Management and Organization
- Prioritizing tasks and responsibilities
- Managing healthcare executive calendars
- Handling emergencies and crises
Module 4: Technology and Software Tools
- Healthcare-specific software and applications
- Electronic health records (EHR) systems
- Data security and privacy considerations
Module 5: Confidentiality and Ethics
- Handling sensitive healthcare information
- Ethical dilemmas in healthcare administration
- HIPAA compliance
Module 6: Appointment and Meeting Management
- Scheduling appointments and meetings
- Preparing agendas and documentation
- Managing executive travel arrangements
Module 7: Problem Solving and Decision Making
- Analyzing healthcare-related challenges
- Identifying solutions and making informed decisions
- Crisis management in healthcare
Module 8: Leadership and Teamwork
- Building effective teams in healthcare
- Leadership skills for executive office professionals
- Conflict resolution in healthcare settings
Module 9: Healthcare Regulations and Compliance
- Overview of healthcare regulations
- Compliance with industry standards
- Legal considerations in healthcare administration
Module 10: Budget Management and Resource Allocation
- Managing healthcare office budgets
- Allocating resources efficiently
- Cost containment strategies
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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