Course Overview
This transformative 5-day training course by IRES, Essential Management Skills for Administration, equips professionals in administrative roles with the core competencies and practical tools required to become effective and confident managers. Designed for individuals making the transition into management or those already managing teams, this course enhances communication, leadership, performance management, emotional intelligence, and team development skills. Through a blend of practical training and real-life case studies, participants will leave equipped to lead with impact and efficiency.
Course Duration
5 Days
Target Audience
-
Secretaries and administrators aiming to increase their efficiency and career progression
-
Office professionals supporting management or working in project teams
-
Anyone in an administrative or coordination role who wishes to develop leadership and management skills
Organizational Impact
-
Improved team morale and performance through strong, emotionally intelligent leadership
-
Increased productivity due to better communication and delegation
-
Stronger internal talent pipeline as administrators transition into leadership roles
-
Enhanced conflict resolution and performance management across teams
Personal Impact
-
Enhanced leadership and decision-making confidence
-
Practical techniques to reduce stress and improve resilience
-
Improved interpersonal and team-building skills
-
Ability to manage and inspire high-performing teams
Course Level:
Course Objectives
By the end of this IRES training, participants will be able to:
-
Communicate clearly and effectively at all organizational levels
-
Demonstrate effective personal leadership
-
Build and manage empowered, results-driven teams
-
Understand and manage stress (personal and team)
-
Apply emotional intelligence in everyday management
-
Foster continuous improvement and performance management
-
Make effective and timely decisions
Course Outline
Module 1: Your Role as a Manager
-
Transitioning from administrator to manager
-
Core responsibilities of a modern manager
-
Developing a management mindset
-
Essential leadership qualities
Case Study: Analyze the transition journey of a newly promoted administrator who successfully stepped into a managerial role, identifying key actions and missteps.
Module 2: Communicating with Impact
-
The power of effective communication
-
Adapting your communication style for different stakeholders
-
Giving and receiving constructive feedback
-
Active listening and non-verbal cues
Case Study: Role-play scenario involving team miscommunication. Participants diagnose issues and propose solutions using communication models learned.
Module 3: Managing and Leading Teams
-
The difference between management and leadership
-
Building high-performing teams
-
Motivating and engaging team members
-
Delegation, coaching, and mentoring strategies
Case Study: Evaluate a struggling team. Participants design a leadership intervention strategy using Tuckman’s stages of team development.
Module 4: Performance Management
-
Setting SMART goals and KPIs
-
Conducting performance reviews
-
Handling underperformance
-
Encouraging accountability and ownership
Case Study: Participants review a fictional employee’s performance file and conduct a mock performance appraisal session.
Module 5: Developing Emotionally Intelligent and Resilient Teams
-
Understanding emotional intelligence (EQ)
-
Self-awareness and self-regulation in leadership
-
Managing stress and building resilience
-
Creating psychologically safe team environments
Case Study: Analyze a scenario where emotional triggers led to team conflict. Participants apply the EQ framework to propose resolutions.
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
Click here to register for this course.
Register NowCustomized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
Do you need more information on our courses? Talk to us.
