Enhancing core skills for administrators & Secretaries


Course Cover

Register for this course

We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.


June 2024

Code Date Duration Location Fee Action
ECSO1 17 Jun 2024 - 21 Jun 2024 5 days Kisumu, Kenya KES 84,000 | $1,100 Register
ECSO1 24 Jun 2024 - 28 Jun 2024 5 days Nakuru, Kenya KES 84,000 | $1,100 Register
ECSO1 17 Jun 2024 - 21 Jun 2024 5 days Kampala, Uganda $1,900 Register
ECSO1 17 Jun 2024 - 21 Jun 2024 5 days Accra, Ghana $2,400 Register
ECSO1 17 Jun 2024 - 21 Jun 2024 5 days Dar es Salaam, Tanzania $1,800 Register
ECSO1 24 Jun 2024 - 28 Jun 2024 5 days Pretoria, South Africa $2,400 Register
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

June 2024

Date
Duration
Location
Fee
Action
17 Jun - 21 Jun 2024
5 days
Kisumu
KES 84,000 $1,100
24 Jun - 28 Jun 2024
5 days
Nakuru
KES 84,000 $1,100
17 Jun - 21 Jun 2024
5 days
Kampala
$1,900
17 Jun - 21 Jun 2024
5 days
Accra
$2,400
17 Jun - 21 Jun 2024
5 days
Dar es Salaam
$1,800
24 Jun - 28 Jun 2024
5 days
Pretoria
$2,400
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


INTRODUCTION

The role of Administrators and Secretaries require many of the same skills as senior staff in an organization. They are the persons in charge of the organization’s correspondence, and are very often the first point of contact for visitors.

IRES has tailored this training course to provide Administrators and Secretaries with the skills to perfect their interpersonal and behavioral skills, to ensure they stay in control and on top of their responsibilities. Participants will be able to return to the workplace with the skills, knowledge and behavior to organise themselves more efficiently and to handle all the situations effectively, positively and confidently.

IMPERATIVE FEATURES

  • A clear understanding of what makes a good Administrator or Secretary
  • The ability to plan and prioritise time and activities
  • Effective communication skills to deal successfully with colleagues and customers
  • Practical skills and knowledge to improve the overall administration

Duration

5 Days


Course Level:

Course Objectives

  • Understand the importance of effective administration skills within an organization
  • Develop the skills needed to be an administrator or professional secretary
  • Manage time efficiently and be able to think proactively
  • Enhance communication and interpersonal skills
  • Develop self-management and deal with time wasters
  • Understand how to be assertive and build a good rapport with your manager
  • Employ a proactive role in handling job responsibilities within a team environment

COURSE OUTLINE

Module 1 - Effective Time Management

  • Understanding the importance of time management
  • Controlling, prioritizing and organizing your work
  • Coping with large tasks
  • Ensuring the safety and efficiency of your work environment
  • Basic project management
  • Taking control

Module 2 - Improving Communication Skills

  • Why are communication skills so important?
  • Understanding the different means of communication in business
  • Using vocabulary that works
  • Writing effectively
  • Improving listening skills
  • Being aware of the barriers to good communication

Module 3 - Assertiveness Skills

  • What is assertiveness and why is it important?
  • Developing confidence in order to use assertiveness skills
  • Understanding gender differences
  • Practical advice to using assertiveness skills in your work environment
  • Coping with stress

Module 4 -Successfully Working with Managers and Colleagues

  • Why is this important?
  • Learning ways to manage your manager
  • Coping with different personalities and working styles
  • Understanding your own strengths and areas for improvement
  • Learning to delegate effectively

Module 5 - Organising and Planning for Superior Performance

  • Setting challenging performance goals
  • Putting Key Performance Indicators (KPIs) to work
  • Utilising planning strategies and forward thinking.
  • Prioritizing objectives
  • Personal action planning

Related Courses


Course Administration Details:

METHODOLOGY

The instructor-led training is delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected].  

Mob: +254 715 077 817

TAILOR- MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817.

Mob: +254 792516000+254 792516010 or mail [email protected]

PAYMENT

Payment should be transferred to IRES account through bank before the course start date

Send proof of payment to [email protected]


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# Job Title Organisation Country
1 PRINCIPAL OFFICE ADMINISTRATOR Export Processing Zones Authority Kenya
2 PRINCIPAL OFFICE ADMINISTRATOR Export Processing Zones Authority Kenya

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