INTRODUCTION
The role of Administrators and Secretaries require many of the same skills as senior staff in an organization. They are the persons in charge of the organization’s correspondence, and are very often the first point of contact for visitors.
IRES has tailored this training course to provide Administrators and Secretaries with the skills to perfect their interpersonal and behavioral skills, to ensure they stay in control and on top of their responsibilities. Participants will be able to return to the workplace with the skills, knowledge and behavior to organise themselves more efficiently and to handle all the situations effectively, positively and confidently.
IMPERATIVE FEATURES
- A clear understanding of what makes a good Administrator or Secretary
- The ability to plan and prioritise time and activities
- Effective communication skills to deal successfully with colleagues and customers
- Practical skills and knowledge to improve the overall administration
Duration
5 Days
Course Level:
Course Objectives
- Understand the importance of effective administration skills within an organization
- Develop the skills needed to be an administrator or professional secretary
- Manage time efficiently and be able to think proactively
- Enhance communication and interpersonal skills
- Develop self-management and deal with time wasters
- Understand how to be assertive and build a good rapport with your manager
- Employ a proactive role in handling job responsibilities within a team environment
COURSE OUTLINE
Module 1 - Effective Time Management
- Understanding the importance of time management
- Controlling, prioritizing and organizing your work
- Coping with large tasks
- Ensuring the safety and efficiency of your work environment
- Basic project management
- Taking control
Module 2 - Improving Communication Skills
- Why are communication skills so important?
- Understanding the different means of communication in business
- Using vocabulary that works
- Writing effectively
- Improving listening skills
- Being aware of the barriers to good communication
Module 3 - Assertiveness Skills
- What is assertiveness and why is it important?
- Developing confidence in order to use assertiveness skills
- Understanding gender differences
- Practical advice to using assertiveness skills in your work environment
- Coping with stress
Module 4 -Successfully Working with Managers and Colleagues
- Why is this important?
- Learning ways to manage your manager
- Coping with different personalities and working styles
- Understanding your own strengths and areas for improvement
- Learning to delegate effectively
Module 5 - Organising and Planning for Superior Performance
- Setting challenging performance goals
- Putting Key Performance Indicators (KPIs) to work
- Utilising planning strategies and forward thinking.
- Prioritizing objectives
- Personal action planning
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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