Introduction
We experience many different specific emotions at varying levels of intensity on any given day. But there is a lack of emotional awareness, meaning that we are among are unable to identify, comprehend or even be in a position to manage our own emotions. The good news is that, Emotional intelligence is a flexible skill that is trainable and can be improved through practice. It will require regular and consistent cultivation and maintenance. Emotional Intelligence remains an essential skill that we all need to strive to acquire for professional and personal development.
Duration
5 Days
Target audience
Human Resource Management Staff
Course Level:
Course Objectives
At the end of this IRES training course, you will learn:
Fundamental knowledge and practical skills on Emotional Intelligence to manage your emotions rather than letting the emotion manage when you encounter situations, circumstances or working with people. The course is supported by case studies and practical exercises to demonstrate why emotional intelligence is such an essential skill that we all must have for our personal and professional development. This course will train you on how to identify your own emotions, comprehend them, and manage them so that at any one time in life you can respond in an appropriate manner.
Course Outline
Module 1; Introduction
- The Iceberg Model
- Emotional Intelligence
Module 2; Emotional Intelligence
- Emotions and Responses
- Know Your Emotions
- Self-Assessment Instruction
Module 3; Assess Your Emotional Intelligence
- Emotional Intelligence Defined
- Emotional Intelligence Test
Module4; Emotional Intelligence Competences
- Emotional Intelligence Competencies Introduction
- Self-Awareness
- Self-Regulation
- Self-Motivation
Module 5; Social Competencies
- Empathy
- Relationship Management/ Social Skills
Module 6; Benefits of Emotional Intelligence
- Introduction
- Benefits of EQ
Module 7; Emotional Hijacking
- What is Emotional Hijacking?
Module 8; Assertiveness
Module 9; communication and customer service
Module 10; work etiquette
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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