Introduction
We experience many different specific emotions at varying levels of intensity on any given day. But there is a lack of emotional awareness, meaning that we are among are unable to identify, comprehend or even be in a position to manage our own emotions. The good news is that, Emotional intelligence is a flexible skill that is trainable and can be improved through practice. It will require regular and consistent cultivation and maintenance. Emotional Intelligence remains an essential skill that we all need to strive to acquire for professional and personal development.
Duration
10 Days
Target audience
Human Resource Management Staff
Course Objectives
At the end of this IRES training course, you will learn:
Fundamental knowledge and practical skills on Emotional Intelligence to manage your emotions rather than letting the emotion manage when you encounter situations, circumstances or working with people. The course is supported by case studies and practical exercises to demonstrate why emotional intelligence is such an essential skill that we all must have for our personal and professional development. This course will train you on how to identify your own emotions, comprehend them, and manage them so that at any one time in life you can respond in an appropriate manner.
Course Outline
Module 1; Introduction
Module 2; Emotional Intelligence
Module 3; Assess Your Emotional Intelligence
Module4; Emotional Intelligence Competences
Module 5; Social Competencies
Module 6; Benefits of Emotional Intelligence
Module 7; Emotional Hijacking
Module 8; Assertiveness
Module 9; communication and customer service
Module 10; work etiquette
We are proud to offer this course in a variety of training formats to suit your needs.
Our courses are carefully curated to keep you abreast of latest industry trends, technological advancements, and best practices. We employ a variety of teaching methodologies, including hands-on workshops, case studies, and interactive sessions, all aimed at fostering an engaging and effective learning environment. Our expert instructors bring a wealth of knowledge and real-world experience, providing our clients with insights that can be immediately applied in their professional lives.
Our courses serve as a vibrant platform for professionals to connect and engage with a diverse community of peers, industry leaders, and experts. By participating in our programs, you gain access to an invaluable network that spans across various sectors and geographical boundaries. This networking aspect is not just about forming professional relationships; it's about creating a supportive ecosystem where ideas, opportunities, and collaborations can flourish.
Our courses are designed to challenge and inspire professionals to step out of their comfort zones and explore new horizons. Through a combination of theoretical knowledge and practical application, our programs help professionals refine their existing skills and acquire new ones, making them more versatile and competitive.