Emotional Intelligence Course


Introduction

We experience many different specific emotions at varying levels of intensity on any given day. But there is a lack of emotional awareness, meaning that we are among are unable to identify, comprehend or even be in a position to manage our own emotions. The good news is that, Emotional intelligence is a flexible skill that is trainable and can be improved through practice. It will require regular and consistent cultivation and maintenance. Emotional Intelligence remains an essential skill that we all need to strive to acquire for professional and personal development.

Duration

10 Days

Target audience

Human Resource Management Staff

Course Objectives

At the end of this IRES training course, you will learn:

Fundamental knowledge and practical skills on Emotional Intelligence to manage your emotions rather than letting the emotion manage when you encounter situations, circumstances or working with people. The course is supported by case studies and practical exercises to demonstrate why emotional intelligence is such an essential skill that we all must have for our personal and professional development. This course will train you on how to identify your own emotions, comprehend them, and manage them so that at any one time in life you can respond in an appropriate manner.

Course Outline

Module 1; Introduction

  • The Iceberg Model
  • Emotional Intelligence

Module 2; Emotional Intelligence 

  • Emotions and Responses
  • Know Your Emotions
  • Self-Assessment Instruction

Module 3; Assess Your Emotional Intelligence

  • Emotional Intelligence Defined
  • Emotional Intelligence Test

Module4; Emotional Intelligence Competences

  • Emotional Intelligence Competencies Introduction
  • Self-Awareness
  • Self-Regulation
  • Self-Motivation

Module 5; Social Competencies

  • Empathy
  • Relationship Management/ Social Skills

Module 6; Benefits of Emotional Intelligence

  • Introduction
  • Benefits of EQ

Module 7; Emotional Hijacking

  • What is Emotional Hijacking?

Module 8; Assertiveness

Module 9; communication and customer service

Module 10; work etiquette

Enroll for this Course

We are proud to offer this course in a variety of training formats to suit your needs.

IRES

Enroll for In-Person (Face to Face) Class

We use the highest quality learning facilities to make sure your experience is as comfortable as possible.

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IRES

Enroll for a Virtual Zoom Class

Join a scheduled class with a live instructor and other delegates.

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IRES

Enroll for Online Self-paced Class

Keep track of your own progression throughout your course and ensure continuous improvement.

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Benefits of Taking a Course at IRES

LEARN

Our courses are carefully curated to keep you abreast of latest industry trends, technological advancements, and best practices. We employ a variety of teaching methodologies, including hands-on workshops, case studies, and interactive sessions, all aimed at fostering an engaging and effective learning environment. Our expert instructors bring a wealth of knowledge and real-world experience, providing our clients with insights that can be immediately applied in their professional lives.

NETWORK

Our courses serve as a vibrant platform for professionals to connect and engage with a diverse community of peers, industry leaders, and experts. By participating in our programs, you gain access to an invaluable network that spans across various sectors and geographical boundaries. This networking aspect is not just about forming professional relationships; it's about creating a supportive ecosystem where ideas, opportunities, and collaborations can flourish.

GROW

Our courses are designed to challenge and inspire professionals to step out of their comfort zones and explore new horizons. Through a combination of theoretical knowledge and practical application, our programs help professionals refine their existing skills and acquire new ones, making them more versatile and competitive.

FAQs & Course Administration Details:

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on Phone: +254 715 077 817 or Email: [email protected].
The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Payment should be transferred to IRES account through bank on or before start of the course. Send proof of payment to [email protected].
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer. Email: [email protected] Phone: +254 715 077 817.