Emotional Intelligence Course


Course Cover

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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.


June 2024

Code Date Duration Location Fee Action
EIC012 17 Jun 2024 - 28 Jun 2024 10 days Nakuru, Kenya KES 166,000 | $2,200 Register
EIC012 17 Jun 2024 - 28 Jun 2024 10 days Kampala, Uganda $3,300 Register
EIC012 17 Jun 2024 - 28 Jun 2024 10 days Accra, Ghana $4,400 Register
EIC012 24 Jun 2024 - 5 Jul 2024 10 days Cape Town, South Africa $4,400 Register
EIC012 24 Jun 2024 - 5 Jul 2024 10 days Nairobi, Kenya KES 159,000 | $2,200 Register
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

June 2024

Date
Duration
Location
Fee
Action
17 Jun - 28 Jun 2024
10 days
Nakuru
KES 166,000 $2,200
17 Jun - 28 Jun 2024
10 days
Kampala
$3,300
17 Jun - 28 Jun 2024
10 days
Accra
$4,400
24 Jun - 5 Jul 2024
10 days
Cape Town
$4,400
24 Jun - 5 Jul 2024
10 days
Nairobi
KES 159,000 $2,200
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


Introduction

We experience many different specific emotions at varying levels of intensity on any given day. But there is a lack of emotional awareness, meaning that we are among are unable to identify, comprehend or even be in a position to manage our own emotions. The good news is that, Emotional intelligence is a flexible skill that is trainable and can be improved through practice. It will require regular and consistent cultivation and maintenance. Emotional Intelligence remains an essential skill that we all need to strive to acquire for professional and personal development.

Duration

10 Days

Target audience

Human Resource Management Staff


Course Level:

Course Objectives

At the end of this IRES training course, you will learn:

Fundamental knowledge and practical skills on Emotional Intelligence to manage your emotions rather than letting the emotion manage when you encounter situations, circumstances or working with people. The course is supported by case studies and practical exercises to demonstrate why emotional intelligence is such an essential skill that we all must have for our personal and professional development. This course will train you on how to identify your own emotions, comprehend them, and manage them so that at any one time in life you can respond in an appropriate manner.


Course Outline

Module 1; Introduction

  • The Iceberg Model
  • Emotional Intelligence

Module 2; Emotional Intelligence 

  • Emotions and Responses
  • Know Your Emotions
  • Self-Assessment Instruction

Module 3; Assess Your Emotional Intelligence

  • Emotional Intelligence Defined
  • Emotional Intelligence Test

Module4; Emotional Intelligence Competences

  • Emotional Intelligence Competencies Introduction
  • Self-Awareness
  • Self-Regulation
  • Self-Motivation

Module 5; Social Competencies

  • Empathy
  • Relationship Management/ Social Skills

Module 6; Benefits of Emotional Intelligence

  • Introduction
  • Benefits of EQ

Module 7; Emotional Hijacking

  • What is Emotional Hijacking?

Module 8; Assertiveness

Module 9; communication and customer service

Module 10; work etiquette


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Course Administration Details:

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected] or [email protected]  

Mob: +254 715 077 817 or +250 789 621 067

TAILOR- MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817 or +250 789 621 067

Mob: +254 792516000+254 792516010+250 789 621 067 or mail [email protected] or [email protected]

PAYMENT

Payment should be transferred to IRES account through bank on or before course start date.

Send proof of payment to [email protected]  or [email protected]


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