Electronic Records Management and Information Security

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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.

July 2024

Code Date Duration Location Fee Action
ERI10 22 Jul 2024 - 2 Aug 2024 10 days Cape Town, South Africa $4,400 Register
ERI10 22 Jul 2024 - 2 Aug 2024 10 days Nakuru, Kenya KES 166,000 | $2,200 Register
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July 2024

22 Jul - 2 Aug
10 days
Cape Town
- | $4,400
22 Jul - 2 Aug
10 days
KES 166,000 | $2,200
I Want To See More Dates...
I Want To See More Dates...


Computerization has led to rapid and dynamic changes in the way governments and businesses operate.  Records managers today encounter a much wider range of records, paper-based and electronic than they dealt with even ten years ago.  Even the strategies adopted for integrating and managing paper and electronic records will be subject to change over time.  As a result, this workshop will provide professional training to participants in managing records and information required to take care of the business of the organization in an effective and cost-efficient manner.


10 Days

Course Level:

Course Objectives

This training course will help organizations to:

  • Improve access to information
  • Improve tracking accountability of records
  • Improve the security of information
  • Develop a disaster recovery plan and Backup systems
  • Begin business process reengineering by automating manual processes
  • The increased importance of environmental, customer service, disaster recovery, and regulatory requirements
  • Enhance information sharing internally & externally
  • Provide new/faster services
  • Preserve historic documents
  • Achieve statutory/regulatory requirements more effectively
  • Provide document security

Course Outline

Module 1: Office organization

  • Describe organizing as a core responsibility of office professionals
  • Illustrate their position in the organizational structure and the route of documentation they need to manage
  • Identify and review the role of administration in their organization
  • Assess their own organizing ability for effectiveness and efficiency
  • Describe the need for effective systems as support for the efficient administration
  • Rate the effectiveness of their departments’ systems

Module 2: Records Management

  • Explain why organizations record and keep information
  • Define “information management”, “records management” and “record”
  • Name and describe the type of records that are specific to a contract in a selected business sector
  • Describe the practice of records management
  • Outline the process of managing physical records
  • Discuss confidentiality issues
  • Illustrate how to locate and provide records to users on request
  • Understand the importance of maintaining accuracy, safety, and confidentiality of stored records
  • List new trends in paper-based document management

Module 3: Paper records processing systems

  • Explain the role of proper desk organization in records management
  • Assess the efficiency of their departments’ current information storage and filing systems
  • Outline the options in the paperwork and e-mail route
  • Describe classification, tracer, cross reference, and index systems for paper-based storage

Module 4: Electronic records processing systems

  • Explain the benefits and risks of electronic records management
  • Understand how to deal with incoming mail and tasks
  • Understanding the backup systems
  • List some of the “best practice” procedures of e-mail management
  • Appraise the need for an e-mail policy in an organization
  • Define the organizational requirements for storing records electronically
  • Outline the processes of locating, retrieving, copying, and dispatching information in an electronic storage system
  • Illustrate the importance of secure storage of electronic records
  • Highlight some of the consequences for their department if the information is not managed properly
  • Understand the importance of dealing with confidential documents and issues
  • Describe the processes of document scanning and tracking
  • Highlight the legal requirements, policy, and best practices of document retention in the context of their organization and industry
  • Describe the concept of “archiving”
  • Evaluate the importance of optimizing technology e.g. e-mail, bar coding, scanning.

Related Courses

Course Administration Details:


The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected].  

Mob: +254 715 077 817


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817.

Mob: +254 792516000+254 792516010,+250 789 621 067  or mail [email protected]/[email protected]


Payment should be transferred to IRES account through bank on or before course start date.

Send proof of payment to [email protected]/[email protected]

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# Job Title Organisation Country
1 Office Assistance Africa union Commission Ethiopia
2 Office Assistance Africa union Commission Ethiopia
3 Office assistance Africa union Commission Ethiopia
4 African Union Kenya
5 Office Assistance Africa union Commission Ethiopia

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