Course Level: Foundation

Course Objectives

At the end of this IRES training course, participants will learn:

• Understand the importance, purpose, and impact of a strong and robust Performance Management on the culture and growth of the organization
• Creating and implementing a robust process of performance management
• Strategize and align the performance management framework to culture, business growth, and other related systems – namely Career Development, Career Ladder and Succession Planning
• Understanding key behavior required to promote performance management rather than conducting the exercise of performance appraisal as a ritual

• Using the Balanced Scorecard as a Strategic Tool in measuring Performance
• Understand how to be on the look-out for average and poor performers to guide and motivate them timely to become better performers
• Learn the ways to set the expectations right through objective goal-setting, KRA, and KPI
• Understand how to reward for good performance – both financially and non-financially
• Understand the importance of transparent and open communication for satisfaction and retention in the team
• Learn how to coach and share constructive feedback
• Preparing self for reviewing the team members

Course Outline

MODULE 1- UNDERSTANDING THE CURRENT TREND IN PERFORMANCE MANAGEMENT

• History and challenges of Performance Management in the 21st century
• Role of performance Management in enhancing the culture, and gaining competitive advantage
• The life cycle of the employee in the organisation
• Ideal Performance Management cycle and the process of performance appraisal
• Review of the current Performance Management framework of the organisation

MODULE 2- EMBEDDING PERFORMANCE-ORIENTED CULTURE IN THE ORGANISATION

• Setting the measures of performance, review, and assessment
• Setting and communicating the objectives for performance
• Understanding the behaviours that drive performance
• Linking the challenges of performance management to the appraisal process
• Objective assessment, and rating of performance
• Observing early signs of performance issues
• Understanding why the issues of performance are sometimes left unaddressed by the managers

MODULE 3 – PERFORMANCE REVIEW MEETINGS

• Understand how to structure the performance review meetings
• Understand how to communicate with the team members during the performance review meetings
• Understand how to give constructive feedback
• Asking the right questions
• Empathy and Emotional Intelligence
• Review and next steps

MODULE 4- IMPLEMENTING THE PROCESS OF PERFORMANCE MANAGEMENT

• Preparing self for the review meeting
• Preparing the team members for a review meeting
• Understand how to diffuse the emotional impact on the team during a review meeting
• Understand how to listen patiently and respond

MODULE 5- DEALING WITH POOR PERFORMANCE

• Probing the root cause of poor performance and getting to the core of the problem
• Understanding how well the issue of poor performance can be addressed though Performance Management
• Understand how to communicate the performance improvement plans with positivity
• Addressing seamless incorporation of change management into the performance management process

 MODULE 6- COMMUNICATION DURING PERFORMANCE REVIEW MEETING

• Identifying support material before sharing feedback
• Choosing words carefully
• How to speak positively to avoid a biased approach
• Focus on behavioural change
• Clarifying and checking for shared understanding and mutual agreement on further objectives
• Pitfalls while communicating with the team members

MODULE 7 – MANAGING THE ENTIRE PROCESS

• Understand how to keep them motivated during the Performance Management process
• Using money as a tool for motivation
• Understanding the difference between reward and motivation
• Balancing the reward in the team
• Empowering individuals via recognition, challenge, and delegation
• Stress Management

MODULE 8- FROM GOOD PERFORMANCE TO GREAT PERFORMANCE

• Understand how to conduct unbiased review of the team performance
• Benchmark core competencies and identifying potential
• Your role as a coach
• Identifying potential for Succession planning, and retention issues
• How to delegate for a better performance
• Creating an environment where the team members can thrive
• Identifying star performers, potential performers, silent superstars
• How to apply the findings?
• Personal development plan

MODULE 9: UNDERSTANDING CAREER DEVELOPMENT, AND SUCCESSION PLANNING

• Introduction to Succession Planning
• Effective Assessment Tools used to identify potential successors
• Introduction to Balanced Scorecard – a Performance Management Tool
• Developing the scoring mechanism for Balanced Scorecard