Effective Performance Management Course


Course Cover

Register for this course

We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.


June 2024

Code Date Duration Location Fee Action
EPM006 24 Jun 2024 - 5 Jul 2024 10 days Cape Town, South Africa $4,400 Register
EPM006 24 Jun 2024 - 5 Jul 2024 10 days Nairobi, Kenya KES 159,000 | $2,200 Register
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Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

June 2024

Date
Duration
Location
Fee
Action
24 Jun - 5 Jul 2024
10 days
Cape Town
$4,400
24 Jun - 5 Jul 2024
10 days
Nairobi
KES 159,000 $2,200
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


Introduction

Performance Management is critical to the success of any business. It is a continuous process of managing the performance of the employees as soon as they enter the organization. The focus here is to plan and align the goals of the employees to strategic goals of the organization, review and assess progress, and develop the knowledge, skills, and abilities of people. So, how does performance management help the appraise and the appraiser?

It provides a space of open discussion amongst the appraisee and the appraiser to advance career and strengthens the relationship of the manager and the employee.

This IRES course on Effective Performance Management will help you evaluate the efficiency of the organization’s Performance Management System and work towards aligning it with the business objectives.

This course will further equip the participants with the right knowledge, skills, and attitude towards paving a path of growth and success for their own team members and business.

Duration

10 Days

Who Should Attend

  • Senior Leadership and Management Team
  • C – Level Executives
  • Department Heads
  • Team Managers
  • Team Supervisors
  • Quality Assurance/ Audit Professionals
  • Project Management Head
  • HR Head / HR Manager / HR Executives
  • People with leadership potential

Course Level:

Course Objectives

At the end of this IRES training course, participants will learn:

  • Understand the importance, purpose, and impact of a strong and robust Performance Management on the culture and growth of the organization
  • Creating and implementing a robust process of performance management
  • Strategize and align the performance management framework to culture, business growth, and other related systems – namely Career Development, Career Ladder and Succession Planning
  • Understanding key behavior required to promote performance management rather than conducting the exercise of performance appraisal as a ritual
  • Using the Balanced Scorecard as a Strategic Tool in measuring Performance
  • Understand how to be on the look-out for average and poor performers to guide and motivate them timely to become better performers
  • Learn the ways to set the expectations right through objective goal-setting, KRA, and KPI
  • Understand how to reward for good performance – both financially and non-financially
  • Understand the importance of transparent and open communication for satisfaction and retention in the team
  • Learn how to coach and share constructive feedback
  • Preparing self for reviewing the team members

Course Outline

MODULE 1- UNDERSTANDING THE CURRENT TREND IN PERFORMANCE MANAGEMENT

  • History and challenges of Performance Management in the 21st century
  • Role of performance Management in enhancing the culture, and gaining competitive advantage
  • The life cycle of the employee in the organisation
  • Ideal Performance Management cycle and the process of performance appraisal
  • Review of the current Performance Management framework of the organisation

MODULE 2- EMBEDDING PERFORMANCE-ORIENTED CULTURE IN THE ORGANISATION

  • Setting the measures of performance, review, and assessment
  • Setting and communicating the objectives for performance
  • Understanding the behaviours that drive performance
  • Linking the challenges of performance management to the appraisal process
  • Objective assessment, and rating of performance
  • Observing early signs of performance issues
  • Understanding why the issues of performance are sometimes left unaddressed by the managers

MODULE 3 – PERFORMANCE REVIEW MEETINGS

  • Understand how to structure the performance review meetings
  • Understand how to communicate with the team members during the performance review meetings
  • Understand how to give constructive feedback
  • Asking the right questions
  • Empathy and Emotional Intelligence
  • Review and next steps

MODULE 4- IMPLEMENTING THE PROCESS OF PERFORMANCE MANAGEMENT

  • Preparing self for the review meeting
  • Preparing the team members for a review meeting
  • Understand how to diffuse the emotional impact on the team during a review meeting
  • Understand how to listen patiently and respond

MODULE 5- DEALING WITH POOR PERFORMANCE

  • Probing the root cause of poor performance and getting to the core of the problem
  • Understanding how well the issue of poor performance can be addressed though Performance Management
  • Understand how to communicate the performance improvement plans with positivity
  • Addressing seamless incorporation of change management into the performance management process

 MODULE 6- COMMUNICATION DURING PERFORMANCE REVIEW MEETING

  • Identifying support material before sharing feedback
  • Choosing words carefully
  • How to speak positively to avoid a biased approach
  • Focus on behavioural change
  • Clarifying and checking for shared understanding and mutual agreement on further objectives
  • Pitfalls while communicating with the team members

MODULE 7 – MANAGING THE ENTIRE PROCESS

  • Understand how to keep them motivated during the Performance Management process
  • Using money as a tool for motivation
  • Understanding the difference between reward and motivation
  • Balancing the reward in the team
  • Empowering individuals via recognition, challenge, and delegation
  • Stress Management

MODULE 8- FROM GOOD PERFORMANCE TO GREAT PERFORMANCE

  • Understand how to conduct unbiased review of the team performance
  • Benchmark core competencies and identifying potential
  • Your role as a coach
  • Identifying potential for Succession planning, and retention issues
  • How to delegate for a better performance
  • Creating an environment where the team members can thrive
  • Identifying star performers, potential performers, silent superstars
  • How to apply the findings?
  • Personal development plan

MODULE 9: UNDERSTANDING CAREER DEVELOPMENT, AND SUCCESSION PLANNING

  • Introduction to Succession Planning
  • Effective Assessment Tools used to identify potential successors
  • Introduction to Balanced Scorecard – a Performance Management Tool
  • Developing the scoring mechanism for Balanced Scorecard

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Course Administration Details:

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected] or [email protected]

Mob: +254 715 077 817/+250789621067

TAILOR- MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817/+250789621067 or

Email [email protected] or [email protected]

PAYMENT

Payment should be transferred to IRES account through bank on or before start of the course.

Send proof of payment to [email protected] or [email protected]


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