Course Overview
This intensive course equips professionals with the knowledge and practical skills needed to communicate effectively in today’s digital landscape. Participants will learn how to leverage modern collaboration tools to enhance teamwork, drive efficiency, and manage remote or hybrid work environments. The course covers communication strategies, virtual collaboration platforms, and digital etiquette, fostering better organizational outcomes and professional development.
Duration
5 Days
Target Audience
- Business professionals across various industries
- Team leaders, managers, and supervisors
- Project coordinators working with remote or hybrid teams
- Individuals seeking to improve communication and collaboration in their roles
Organizational Impact
- Enhanced cross-functional communication leading to better decision-making
- Improved team collaboration across departments and remote settings
- Increased productivity through optimized use of digital tools
- Enhanced employee engagement and satisfaction with clear communication strategies
Personal Impact
- Development of strong interpersonal communication skills
- Mastery of digital tools for collaboration and virtual teamwork
- Improved ability to manage time, tasks, and virtual meetings effectively
- Enhanced career prospects through advanced communication capabilities
Course Level:
Course Objectives
- Understand the fundamentals of effective business communication
- Master key collaboration platforms like Microsoft Teams, Slack, and Zoom
- Apply communication best practices for different business contexts
- Foster teamwork and manage conflicts through effective collaboration
Modules
Module 1: Fundamentals of Business Communication
- Understanding the principles of clear and concise communication
- Verbal, non-verbal, and written communication skills
- The role of emotional intelligence in effective communication
- Case Study: Analyzing communication breakdowns in a global team
Module 2: Digital Communication Platforms and Tools
- Overview of popular communication tools (Teams, Zoom, Slack)
- Best practices for virtual meetings and remote collaboration
- Crafting impactful messages in emails, chats, and announcements
- Case Study: Optimizing communication strategies for a remote workforce
Module 3: Collaborative Workflows and Task Management
- Introduction to digital project management tools like Trello and Asana
- Setting up collaborative workflows for cross-team projects
- Tracking tasks and managing deadlines using automation tools
- Case Study: Implementing collaborative workflows in a product launch project
Module 4: Digital Etiquette and Professional Communication
- Guidelines for effective online communication and etiquette
- Managing conflicts and difficult conversations in virtual settings
- Building rapport and trust with remote team members
- Case Study: Navigating a sensitive client issue through virtual channels
Module 5: Advanced Collaboration Strategies for Hybrid Teams
- Strategies for leading and managing hybrid teams
- Ensuring inclusivity and engagement in hybrid meetings
- Tools for real-time collaboration and feedback in mixed environments
- Case Study: Developing a hybrid team communication strategy for a multinational organization
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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