Diplomatic Communication and Travel Risk Management Course

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Register for this course

We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.

June 2024

Code Date Duration Location Fee Action
DCTM02 24 Jun 2024 - 5 Jul 2024 10 days Mombasa, Kenya KES 182,000 | $2,200 Register
DCTM02 17 Jun 2024 - 28 Jun 2024 10 days Kampala, Uganda $3,300 Register
DCTM02 24 Jun 2024 - 5 Jul 2024 10 days Cape Town, South Africa $4,400 Register
DCTM02 17 Jun 2024 - 28 Jun 2024 10 days Accra, Ghana $4,400 Register
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

June 2024

24 Jun - 5 Jul 2024
10 days
KES 182,000 $2,200
17 Jun - 28 Jun 2024
10 days
24 Jun - 5 Jul 2024
10 days
Cape Town
17 Jun - 28 Jun 2024
10 days
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


To be successful and effective in any workplace, we need to be professional in our approach to all situations. Our behavior and communication skills send messages to others. To build and maintain credibility, we must be tactful and diplomatic, no matter what the situation. There are people who seem to know exactly what to do and say in any situation.

Faced with an angry customer or a tense negotiation, they don’t falter or seem to get upset they keep calm and navigate with skill through the encounter. Not surprisingly, the professional who demonstrates that kind of poise and presence is also the person who rapidly rises through the ranks.

Great communicators are made, not born it’s a matter of having the right knowledge and tools. Through our research we’ve collected crucial and practical information on these subjects and condensed it into a highly interactive training program. At the completion of this IRES training, you’ll feel confident and comfortable communicating with diplomacy, tact and professionalism.


10 Days

Who should Attend

  • Travel Managers and Directors
  • Corporate Security and Risk Managers
  • Procurement or other Managers with a responsibility for travel

Course Level:

Course Objectives

At the end of this IRES training course, you will learn:

  • Master the techniques of diplomacy and tact to thrive in today’s business environment
  • Gain, strengthen and maintain strong credibility with others in the workplace
  • Develop stronger, more effective listening skills for more effective communication
  • Recognize different personality types and determine how to work with each
  • Successfully negotiate without formal authority
  • Lead productive meetings that benefit everyone and waste time for no one
  • Deliver feedback and handle disagreements with diplomacy even in heated situations
  • Keep a positive mindset and open communication to deal effectively with any type of conflict
  • Understand travel risk management

Course Outline

Module 1: Fundamentals of Communication

  •     Outline the traditional communication model
  •     Describe the elements of total communication
  •     Articulate key techniques for strengthening communication skills

Module 2: Communicating With Tact and Diplomacy

  •     Identify diplomatic and tactful communication techniques and strategies
  •     Explain the benefits of diplomacy and tact
  •     Describe strategies to avoid common communication problems

Module 3: Strengthening Credibility and Work Relationships

  •      Summarize the importance of interpersonal skills
  •      Explain strategies for building alliances
  •      Discuss what behaviors are needed to present credibility

Module 4: Powerful Listening Skills

  •       Explain the benefits of skillful listening
  •       Describe the attributes of a good listener
  •       Summarize keys to effective listening

Module 5: Communicating With Different Personality Types

  •      Summarize the different personality styles and their characteristics
  •      Describe communication strategies suited to each of the personality styles
  •      Discuss how to work effectively with various personality styles

Module 6: Positive Persuasion

  •        Summarize strategies for negotiating
  •        Identify persuasion techniques and tools
  •        Describe how to deal productively with objections and resistance

Module 7: Leading Productive Meetings

  •       Articulate methods to communicate, lead and participate effectively in meetings
  •       List communication obstacles in meetings
  •       Summarize strategies for responding to challenges, comments and questions

Module 8: Communicating With Tact in Difficult Situations

  •        Describe best-practice communication techniques to use in difficult conversations
  •        Express strategies to effectively handle disagreements or misunderstandings
  •        Articulate methods that help focus on getting a correct message

Module 9: Managing Conflicts and Preventing Communication Problems

  •        Describe how to utilize a positive and constructive mindset
  •        Explain tactics to handle other people’s conflicts
  •        Identify ways to prevent or reduce defensive behavior

Module 10: Travel Risk Management

  •        The organisation’s scope and context.
  •         Risk identification, characterization and control processes.
  •         Education, awareness and support of travellers.
  •         Documentation, reporting and auditing.
  •         Risk assessments
  •         Up-to-date country risk reports
  •         Pre-travel briefings
  •         Travel Security & Hostile Environment Awareness Training (HEAT)
  •        GPS tracking & security alerts (mobile app)
  •         24/7 medical & security assistance
  •         Police & military escorts abroad
  •         Crisis management & emergency response
  •         Personal protection

Related Courses

Course Administration Details:


The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate.


The training is residential and will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.

Email:[email protected].  

Mob: +254 715 077 817

Tel: 020 211 3814


This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our training center or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817, +254 (020) 211 3814 or mail [email protected]


Payment should be transferred to IRES account through bank before the course start date.

Send proof of payment to [email protected]

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