Development Core Skills for Administrators & Secretaries Course

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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.

June 2024

Code Date Duration Location Fee Action
DCS01 24 Jun 2024 - 28 Jun 2024 5 days Nakuru, Kenya KES 84,000 | $1,100 Register
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Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

June 2024

24 Jun - 28 Jun 2024
5 days
KES 84,000 $1,100
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


This Development Core Skills for Administrators & Secretaries Training Course aims to help you develop skills needed to be really effective at work.

It teaches powerful approaches to handling information including techniques for quickly finding key points and gives great tips on how to organise your thoughts and get your point across in emails, meetings, interviews and presentations.

You’ll also learn strategies for dealing with difficult people and organising your time to better achieve results.


5 Days

Course Level:

Course Objectives

Key highlights in Development Core Skills for Administrators & Secretaries Training Course

  • Techniques for handling information and getting your point across
  • How to improve communications with “difficult” people
  • How to deal with “time stealers”
  • The concept of results-oriented time management
  • How you can be more effective in your reading, note-making and memory skills


DAY 1- Improve Your Effectiveness at Work: Better Reading and Note-Making 

  • Your Brain Skills
  • How to be a 'Successful' Reader
  • How Mastering Note-making Skills Can Help Your Career
  • Mind-mapping as a Note-making, Planning, Thinking and Memory Tool
  • Mind-mapping Software

DAY 2- Memory Magic: How to Remember Things?

  • Your Memory Potential (how good is your memory?)
  • Memory Systems Explained (the power of stories and imagination)
  • Remembering Names
  • Memory at Work
  • Remember What You Read (strategies for fast, effective reading)

DAY 3- Better Working with Other People 

  • Barriers to Effective Communications
  • Strategies for Improving Communications with “Difficult” People
  • The Powerful Influence of ‘Body Language’: Speaking without Words
  • Giving and Receiving Feedback: The Risks and the Benefits
  • Getting Your Point Across: Know What to Say and When to Say It

DAY 4- Results-oriented Time Management Strategies 

  • Identifying and Dealing with Time-wasters
  • Handling Interruptions (how to protect your productive time)
  • Planning (what you have to do)
  • Prioritization (what you must do first)
  • Save Time When Planning a Presentation

DAY 5- Using Core Skills at Work 

  • Making a Presentation
  • Thinking and Working in Teams
  • How We Learn – and What We Need To Do to Avoid Forgetting
  • Tips for Handling Information Overload at Work

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Course Administration Details:


The instructor-led training is delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected].  

Mob: +254 715 077 817


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817.

Mob: +254 792516000+254 792516010 or mail [email protected]


Payment should be transferred to IRES account through bank before the course start date

Send proof of payment to [email protected]

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Who else has taken this course?

# Job Title Organisation Country
1 Office Administrator Kenyatta National Hospital Kenya

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