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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.


June 2024

Code Date Duration Location Fee Action
DTC002 24 Jun 2024 - 5 Jul 2024 10 days Cape Town, South Africa $4,400 Register
DTC002 24 Jun 2024 - 5 Jul 2024 10 days Nairobi, Kenya KES 159,000 | $2,200 Register
DTC002 24 Jun 2024 - 5 Jul 2024 10 days Nairobi, Kenya KES 159,000 | $2,200 Register
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

June 2024

Date
Duration
Location
Fee
Action
24 Jun - 5 Jul 2024
10 days
Cape Town
$4,400
24 Jun - 5 Jul 2024
10 days
Nairobi
KES 159,000 $2,200
24 Jun - 5 Jul 2024
10 days
Nairobi
KES 159,000 $2,200
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


Introduction

Innovate or die! That is the mantra of many fast moving and successful companies, especially in this world of high-speed interconnectivity. The question organizations face to stay relevant in today’s environment is how to establish a culture of innovation and creative problem solving. Design thinking, an approach to both innovation and creative problem solving is becoming the go to approach for forward thinking organizations. What is design thinking? Design thinking is an iterative approach to solving problems with cross-functional teams led by facilitators. This course presents an introduction to the design thinking approach and mindset using highly interactive exercises that give the participants a flavor for some of the techniques and methods of design thinking that waken the innovative and problem-solving abilities within each of us.

Duration

10 Days

Who Should Attend

  • Agile Coaches
  • Project Managers
  • Quality Managers
  • Business Analysts
  • Entrepreneurs
  • Functional Heads

Course Level:

Course Objectives

At the end of this IRES training course, participants will be able to:

  • Understand the concepts of design thinking approaches.
  • Create design thinking teams and conduct design thinking sessions.
  • Apply both critical thinking and design thinking in parallel to solve problems.
  • Apply some design thinking concepts to their daily work.

Course Outline

Module 1: Design Thinking Overview

  • What Is Different About Design thinking?
  • Exercise: Design Thinking in the Workplace
  • Design Thinking Skills
  • Exercise: Design Thinking Skills
  • Design Thinking Mindset
  • Principles of Design Thinking
  • Exercise: Design Thinking Principles

Module 2: General Approaches to Design Thinking

  • The Basis for Design Thinking
  • Design Thinking Frameworks
  • Exercise: Build a Design Thinking Framework
  • The Design Thinking Team
    • What Constitutes a Design Thinking Team?
    • Exercise: Create a Design Thinking Team
  • Design Thinking Workshops and Meetings
    • Characteristics
    • Types of Workshops

Module 3: A Design Thinking Approach in Stages

  • Apply the Design Thinking Frameworks
  • Empathize with the Customers and/or Users
    • Exercise: Engage the Customer /User
  • Define the Problem
    • Exercise: Review and Follow-Up
    • Exercise: Define the Point of View
  • Ideate
    • Exercise: Develop Potential Solutions
    • Exercise: Feedback on the Solutions
  • Prototype Alternate Solutions
    • Exercise: Create a Prototype of the Solution
    • Exercise: Review the Prototype and Gain Feedback
  • Test the Solutions
    • Exercise: Prepare Test of the Prototype and Solution

Module 4: Design Thinking Techniques

  • Listening and Empathizing Techniques
    • Engagement
    • Exercise: Ask the Right Questions
    • Observation
    • Exercise: Setting Up the Observation
    • Showing Empathy
  • Define and Ideation Techniques
    • Unpacking
    • Exercise: Unpack to the Wall
    • Personas
    • Exercise: Create Personas for the Case Study
    • Pattern Recognition and Connecting the Dots
  • Prototype and Test Techniques
    • Types of Prototypes
    • Exercise: Revise Franken Prototype to Refined Prototype
    • Forms of Testing in Design Thinking
    • Exercise: Prepare and A / B Test of the Prototype

Module 5: General Design Thinking Practices

  • Visualization Techniques and Diagrams
    • Use of Diagrams and Maps in Design Thinking
    • Exercise: Create an Empathy Map
    • Exercise: Revisit the Wall
    • Exercise; Create an Affinity Diagram
    • Exercise: Create a Mind Map
    • Exercise: Create a Journey Map
  • Story Telling Techniques
    • Story Telling Throughout the Design Thinking Process
    • Improvisation
    • Exercise: Tell a Story
    • Scenarios
    • Exercise: Create a Set of Scenarios for the Case Study
    • K-Scripts
    • Exercise: Create a Set of K-Scripts for the Case Study
    • Exercise: Perform Role Playing of Scenarios for the Case Study

Module 6: Adopt and Adapt Design Thinking

  • Cautions and Pitfalls
    • Assumptions
    • Exercise: Assumptions
    • Pitfalls and Cautions in Design Thinking Workgroups
  • Final Words and Best Practices
    • Best Practices
    • Exercise: Best Practices
    • Exercise: Take the Practices Back to the Office

 


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Course Administration Details:

METHODOLOGY

The instructor-led training are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


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