Introduction

Hospitality Management and Food Safety and Hygiene course introduces the functions, operations and organization of the food and beverage department in the hospitality industry. The course also provides information on service principles, menu design and objectives, and restaurant layout and design considerations. The goal is to provide participants with an understanding of world-class Hospitality Operations. Our Hospitality Management course is a blend of theory, practical and professionalism. This enables the participants to have the required skill set and management capability to provide immediate value to an employer.

Duration

5 days

Who should attend this course?

This course is ideal for all Staff in the hospitality industry including:

• Customer Service Staff
• Reception Staff
• New or Experienced Staff
• Call Handlers
• Telemarketers
• Business Development Staff
• Supervisors
• Team Leaders
• Line Managers
• Senior Managers

COURSE LEVEL: Foundation

Course Objectives

On Completion of this unit you should be able to:

• Deliver excellent service to your customers.
• Build great rapport & develop better relationships.
• Gain professional customer service skills.
• Successfully handle customer complaints & difficult behavior.
• Gain a fresh approach to succeed in customer service.
• Deliver a superior experience and increase repeat business.

Course Outline

• Customer Service & Customer Service Sequence.
• Knowing your Customer’s Needs     
• The Value of Training and Development in Customer Service       
• Customer relations
• Types of communication
• Personal presentation
• Types of conflict
• Resolving conflict within the hotel/workplace

Course Administration Details:

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected] or [email protected]  

Mob: +254 715 077 817 or +250 789 621 067

TAILOR- MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817 or +250 789 621 067

Mob: +254 792516000, +254 792516010, +250 789 621 067 or mail [email protected] or [email protected]

PAYMENT

Payment should be transferred to IRES account through bank on or before course start date.

Send proof of payment to [email protected]  or [email protected]

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