Introduction
Hospitality Management and Food Safety and Hygiene course introduces the functions, operations and organization of the food and beverage department in the hospitality industry. The course also provides information on service principles, menu design and objectives, and restaurant layout and design considerations. The goal is to provide participants with an understanding of world-class Hospitality Operations. Our Hospitality Management course is a blend of theory, practical and professionalism. This enables the participants to have the required skill set and management capability to provide immediate value to an employer.
Duration
5 days
Who should attend this course?
This course is ideal for all Staff in the hospitality industry including:
- Customer Service Staff
- Reception Staff
- New or Experienced Staff
- Call Handlers
- Telemarketers
- Business Development Staff
- Supervisors
- Team Leaders
- Line Managers
- Senior Managers
Course Level:
Course Objectives
On Completion of this unit you should be able to:
- Deliver excellent service to your customers.
- Build great rapport & develop better relationships.
- Gain professional customer service skills.
- Successfully handle customer complaints & difficult behavior.
- Gain a fresh approach to succeed in customer service.
- Deliver a superior experience and increase repeat business.
Course Outline
- Customer Service & Customer Service Sequence.
- Knowing your Customer’s Needs
- The Value of Training and Development in Customer Service
- Customer relations
- Types of communication
- Personal presentation
- Types of conflict
- Resolving conflict within the hotel/workplace
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
Click here to register for this course.
Register NowCustomized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
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