INTRODUCTION
All businesses, whether they operate face-to-face, over the phone or by e-mail, should strive to give their customers the best experience they can in order to maintain relationships, status and success. The average business loses around 20% of its customers annually, simply by failing to attend to customer relationships. The cost is staggering, but few businesses truly understand the implications. Customer retention also is on the minds of small and medium-sized businesses across the world. With rising customer acquisition costs, businesses need to innovate and assume a proactive role in retaining clients.
This course aims to provide those who work in the customer service industry with the information and skills needed to go above and beyond with the customer service that they provide. Participants will learn how to plan, develop, execute and assess a profitable customer retention strategy with an optimum blend of online & offline marketing and customer service.
DURATION
5 Days
WHO SHOULD ATTEND?
This Customer Service & Retention Training Course is suitable for anyone working in a customer service/retention role, at all levels of employment, who wishes to promote repeat businesses, referrals and improve on their service skills. This includes all employees who deal directly with customers face-to-face, over the telephone or by e-mail. Examples of professions who may find this course useful include, but are not limited to:
LEARNING OBJECTIVES
The course will assist participants to:
TOPICS TO BE COVERED
We are proud to offer this course in a variety of training formats to suit your needs.
Our courses are carefully curated to keep you abreast of latest industry trends, technological advancements, and best practices. We employ a variety of teaching methodologies, including hands-on workshops, case studies, and interactive sessions, all aimed at fostering an engaging and effective learning environment. Our expert instructors bring a wealth of knowledge and real-world experience, providing our clients with insights that can be immediately applied in their professional lives.
Our courses serve as a vibrant platform for professionals to connect and engage with a diverse community of peers, industry leaders, and experts. By participating in our programs, you gain access to an invaluable network that spans across various sectors and geographical boundaries. This networking aspect is not just about forming professional relationships; it's about creating a supportive ecosystem where ideas, opportunities, and collaborations can flourish.
Our courses are designed to challenge and inspire professionals to step out of their comfort zones and explore new horizons. Through a combination of theoretical knowledge and practical application, our programs help professionals refine their existing skills and acquire new ones, making them more versatile and competitive.
# | Job Title | Organisation | Country |
---|---|---|---|
1 | Registry Clerk | Kenya National Highways Authority | Kenya |
2 | CUSTOMER SERVICE | MOMBASA PORT SACCO SOCIETY LTD | Kenya |
3 | CUSTOMER SERVICE | MWALIMU NATIONAL SACCO | Kenya |
4 | CUSTOMER SERVICE | MWALIMU NATIONAL SACCO | Kenya |
5 | Admin | Kenya Mortgage Refinance Company | Kenya |