Customer Experience (CX) being a key touch point for IRES customers, IRES has critically thought of its Customer Experience and strategically worked to make it better over the years. With this in mind, IRES has designed this course to equip participants with the latest next-generation thinking and techniques to help companies thrive in the experience economy.
You will learn the core pillars to create an outstanding customer experience company, core skills of innovation, how to create great outcomes and directly back into your organization. Most importantly, you will learn next practices that will turn your customers into loyal and raving fan advocates of your brand.
IRES has designed this course for all those who wish to build on their experience and knowledge and become genuine masters in defining and applying the customer agenda. Participants will mainly have had some exposure to customer experience roles but would not necessarily be in a customer-facing front-line job but would be in a role where a consideration of the customer is important – e.g. customer service, operations, product management, marketing or strategy, “C” level executives dedicated to building a customer-driven company, in particular – Chief Executive, Chief Marketing Officer, Chief Operating Officer
After taking this course, participants will be able to:-
The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.
All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.
All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
Mob: +254 715 077 817 or +250 789 621 067
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.
For further inquiries, please contact us on Tel: +254 715 077 817 or +250 789 621 067
Payment should be transferred to IRES account through bank on or before course start date.
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|CMS01||13 Dec 2021 - 17 Dec 2021||5 days||Nairobi, Kenya||KES 69,000 | USD 920||Register|
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IRES has a firm belief that every organization has a unique purpose only they can fulfil in this world. We work with you in organizing your resources to exploit opportunities so that you can fulfil your purpose and realize full potential.Read More