Creative Problem Solving, Conflict Management and Decision Making Course


In our day to day activities, we are most likely to encounter conflict and problems that require skills such as conflict resolution and management, problem solving and decision making skills. Such skills make our activities run smoothly, promotes peaceful co-existence with our colleagues and improves our work flow and production.  


5 days.


Conflict resolution professionals, managers, NGO staff, government employees, Human Resource professionals, counsellors, humanitarian aid workers, policy enforcement officials etc.


Register for the course

Face to Face Schedules By Location
Nairobi Schedules:
Code Date Duration Location Fees
CPS07 9 Oct 2023 - 13 Oct 2023 5 days Nairobi, Kenya KES 75,000 | USD 1,100 Register
CPS07 13 Nov 2023 - 17 Nov 2023 5 days Nairobi, Kenya KES 75,000 | USD 1,100 Register
CPS07 11 Dec 2023 - 15 Dec 2023 5 days Nairobi, Kenya KES 75,000 | USD 1,100 Register
Kigali Schedules:
Mombasa Schedules:
Nakuru Schedules:
Kisumu Schedules:
Naivasha Schedules:
Virtual Trainer Led Schedules
Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected] for a virtual schedule.
Code Date Duration Period Fees

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected] for E-Learning course.


Module 1: Intra-Personal and Inter-Personal Relationships

  • Who are you? - Self-awareness
  • Self-esteem and self-discipline
  • Working in teams and valuing diversity
  • Setting expectations
  • Giving and earning respect
  • Identifying strengths and weaknesses
  • Clarifying values and Avoiding stereotypes
  • Developing personal power

Module 2: Effective Communication Skills

  • Understanding the communication process
  • Understanding nonverbal messages and providing the right feedback
  • Active Listening Skills
  • Public speaking techniques
  • Being assertive and Expressing opinions constructively
  • Critical thinking and creative thinking
  • Characteristics of a critical thinker

Module 3: Decision Making Skills

  • Making decisions and the Decision Making process
  • Gathering information and Identifying options
  • Weighing options and consequences
  • Making a choice

Module 4: Problem Solving Skills

  • Defining problems and Problem Solving
  • Steps taken during the problem solving process
  • Identifying options; considering pros and cons

Module 5: Peaceful Conflict Resolution

  • Introduction to Conflict and Conflict Resolution
  • Understanding the different types of conflicts
  • Identifying and controlling emotions in conflicts
  • Using communication skills effectively to solve conflicts
  • Recognizing and responding to conflict
  • Strategies for resolving workplace conflicts
  • Conflict styles
  • Coping with accusations at workplace
  • Process for managing conflict
  • Conflict Resolution activities and mechanisms
  • When conflict cannot be resolved
  • Preventing conflict at workplace

Module 6: Healthy Living

  • Helping the Team Cope with Change Effectively
  • Stress Management and Psycho-Social Support
  • Healthy eating and eating disorders
  • Importance of physical activities
  • Drugs and substance abuse
  • Impact of behaviour change in health & wellbeing

Course Administration Details:


This training can also be customized for your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on 

Tel: +254 (020) 211 3814.

Mob: +254 715 077 817, +254 731 240 802, +254 735 331 020.

Email: [email protected] or [email protected]


Participants should be reasonably proficient in English. Applicants must live up to Indepth Research Institute (IRES) admission criteria.


The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.


The training is residential and will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pick up  is arranged upon request. For reservations contact the Training Officer.

Email: [email protected] or [email protected]

Mob: +254 715 077 817

Tel: 020 211 3814


Payment should be transferred to IRES account through bank on or before cut off date

Send proof of payment to [email protected] or [email protected]

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

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